Tammy Nantz
Keystone Heights,FL
Summary
Results-driven Medical Administrative Professional with 20+ years of experience supporting VA healthcare systems, community care coordination, and medical billing operations. Proven ability to manage high-volume patient scheduling, consult workflows, and insurance processes while maintaining strict HIPAA compliance. Skilled in VistA, CPRS, EPIC and multi-disciplinary coordination to improve access to care for Veterans and civilians.
Overview
24
24
years of professional experience
Work History
Client Coordinator (Remote)
Medical Evaluation Specialists
Keystone Heights, FL
05.2022 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Coordinates daily with QA teams to track workflow and reduce report turnaround delays
- Documents and tracks case activity to ensure timely completion and compliance standards
- Identifies and escalates report discrepancies, improving issue resolution efficiency
- Performs administrative support functions including data entry, proofreading, and documentation
Advanced Medical Support Assistant
VA Medical Center
Gainesville, FL
05.2022 - 06.2025
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Managed consults and referral workflows using VistA and CPRS systems
- Collaborated with multidisciplinary clinical teams to ensure continuity of care
- Verified and authorized insurance coverage, reducing delays in treatment approval
- Maintained accurate patient records and ensure compliance with VA policies and federal regulations
- Prioritized workload independently in a fast-paced, high-volume healthcare environment
Medical Billing Specialist
Continuum LLC
Gainesville, FL
05.2021 - 03.2022
- Processed and submitted Medicare and third-party claims with high accuracy and timeliness
- Reduced claim errors by ensuring proper documentation and coding compliance
- Verified billing information and maintained HIPAA compliance standards
- Utilized Brightree system to manage daily billing operations and sales order confirmations
- Collaborated with providers to resolve billing discrepancies and improve reimbursement timelines
- Reviewed and processed medical claims to ensure accuracy and compliance with regulations.
Medical Receptionist
Doctors Imaging Group
Gainesville, FL
07.2018 - 12.2020
- Scheduled and coordinated high-volume diagnostic imaging appointments
- Verified insurance and collected patient data to ensure accurate billing and service delivery
- Maintained confidential patient records in compliance with HIPAA regulations
- Communicated with providers and external facilities to confirm patient histories and procedures
- Improved workflow efficiency through accurate scheduling and patient coordination
Administrative Support Assistant
VA Medical Center
Gainesville, FL
01.2002 - 01.2018
- Supported multiple specialty clinics including Urology, Primary Care, Women’s Health, and Geriatrics
- Contributed to expansion of Pacemaker/ICD clinic from 500 to 4,500 patients across multiple locations
- Managed scheduling, check-in/out, and patient flow for high-volume Veteran population
- Performed timekeeping and administrative support for over 200 employees
- Maintained patient confidentiality and ensured HIPAA compliance
- Utilized VistA and CPRS systems daily for patient data management
- Handled high-volume phone operations, routing and resolving patient inquiries
- Demonstrated flexibility in adapting to staffing shortages and increased workload demands
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Clearwater01-2018
Associate of Arts - Nursing
Chaminade University
Honolulu01-1996
Skills
- Detail-oriented mindset
- Strong organization
- Time management expertise
- Exceptional communication
Websites
Timeline
Client Coordinator (Remote)
Medical Evaluation Specialists
05.2022 - Current
Advanced Medical Support Assistant
VA Medical Center
05.2022 - 06.2025
Medical Billing Specialist
Continuum LLC
05.2021 - 03.2022
Medical Receptionist
Doctors Imaging Group
07.2018 - 12.2020
Administrative Support Assistant
VA Medical Center
01.2002 - 01.2018
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Associate of Arts - Nursing
Chaminade University