Tammy Nault
Wichita Falls,TX
Summary
Customer Service Professional with over 10 years of experience in enhancing brand visibility and driving client satisfaction through effective problem-solving and consultative selling. Demonstrated strong work ethic and adaptability in fast-paced environments, consistently meeting company needs while fostering positive relationships. Motivated to leverage time management and organizational skills in support of team success and continuous learning.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Fsm III
James V. Allred Unit
Wichita Falls, USA
12.2005 - 07.2025
- Managed food service operations at James V Allred Unit, supervising inmates and officers while preparing meals for approximately 2,500 inmates and addressing security issues as they arose.
- Oversaw daily operations of a high-volume food service establishment, ensuring efficient and smooth workflow
- Managed budgetary responsibilities including labor costs, food costs, and operational expenses; consistently achieved or exceeded financial targets
- Conducted regular inventory audits and monitored stock levels to maintain optimal inventory and prevent shortages.
- Instituted cross-training initiatives among front-of-house staff to enhance flexibility during peak hours or staffing shortages
- Conducted regular performance reviews for staff members, recognizing top performers and addressing areas needing improvement through coaching or additional training opportunities
- Addressed escalated customer complaints through active listening and empathy, providing effective solutions to enhance customer satisfaction.
Outside Sales Representative
Davis Typewriter inc
Worthington, USA
02.2003 - 11.2004
- Increased sales in my designated territory.
- Collaborated with cross-functional teams including marketing and product development to align sales strategies with market trends and customer needs
- Provided ongoing support to customers, addressing inquiries, resolving issues promptly, and ensuring high levels of customer satisfaction
Customer Service Representative
Syscon, Inc.
Lincoln, USA
05.2000 - 06.2002
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, resulting in increased customer satisfaction
- Handled high volume of incoming calls and emails, consistently meeting performance metrics for response time and resolution rates
- Utilized strong product knowledge to accurately answer customer questions and enhance customer experience
- Built rapport with customers through active listening, empathy, and personalized interactions
- Upsold additional products or services to customers based on their needs and preferences
- Assisted with order fulfillment processes, including tracking shipments and coordinating returns or exchanges.
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Education
High school diploma - GED
Rider High School
Wichita Falls, TXSkills
- Sales experience
- Maintenance & repair
- Territory sales
- Direct sales
- Objection handling (sales technique)
- Retail sales
- Customer relationship building
- Client account management
- Team leadership
- Management
- Logistics
- Culinary operations oversight
- Food service management
- Safety compliance
- Regulatory compliance
- Patient interaction
- Pediatrics
- Cross-functional collaboration
- Cross-functional communication
- Schedule management
- Organizational skills
- Task prioritization
- Driving
- Technical Proficiency
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- CRM system proficiency
- POS systems
- Multi-line phone systems
- Typing
- 10 key typing
- Basic computer skills
- Computer skills
- Computer literacy
- Windows
- Automatic transmission
- Logistics
- Food service management
- Order entry
- Processing cash transactions
- Inquiry handling
- Issue resolution
- Attention to detail
- Conflict management
- Verbal communication
- Written communication
- Document editing
- Writing skills
- Research
- Phone communication
- Phone etiquette
- Greeting customers
- Caregivinges
- Teamwork
- Interpersonal communication
- Climbing
- Stocking
- Retail sales
- Childcare experience
- Field operations
- Driving
- Windows
- POS systems
- Phone communication
- Research
- Phone client interaction
- Team management
- Customer communication
- Automotive sales
- Field operations
- 10 key typing
- Computer literacy
- Clean workspace maintenance
- Guest services
- Teamwork
- Interpersonal communication
- Financial records oversight
Certification
- Driver's License
- CPR Certification
Languages
English
Timeline
Fsm III
James V. Allred Unit
12.2005 - 07.2025
Outside Sales Representative
Davis Typewriter inc
02.2003 - 11.2004
Customer Service Representative
Syscon, Inc.
05.2000 - 06.2002
High school diploma - GED
Rider High School