Tammy Neyens
Dubuque,IA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Telegraph Herold
Dubuque, IA
11.2022 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Dubuque Senior High School
Dubuque, IA10-2021
Skills
- Inbound and Outbound Calling
- Call Management
- Data Entry
- Active Listening
- Professional telephone demeanor
Timeline
Customer Service Representative
Telegraph Herold
11.2022 - 12.2023
GED -
Dubuque Senior High School
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