Tammy Nielsen
Spencer,TN
Summary
Quality-driven professional with solid background in documentation management and regulatory compliance. Skilled in creating, reviewing, and maintaining accurate records while ensuring adherence to industry standards. Strong focus on teamwork, adaptable to changing requirements, and reliable in delivering high-quality results. Proficient in document control systems, quality assurance processes, and medical writing.
Overview
25
25
years of professional experience
Work History
Quality Documentation Specialist
Nuance / Microsoft
10.2022 - Current
- Coordinated with subject matter experts to gather accurate information for document creation or revisions.
- Improved documentation quality by reviewing and editing medical documents for accuracy and consistency.
- Implemented a centralized document storage system, reducing retrieval time for critical information.
- Performed root cause analysis on recurring documentation issues, leading to effective solutions implementation.
- Ensured proper archiving procedures were followed, preserving vital historical records for reference purposes.
Rural Mail Carrier Associate
USPS
03.2022 - 07.2022
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
Senior Customer Service Representative
Lee Health System
04.2018 - 11.2021
- Data entry and processing and recording new insurance claims
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
Cerified Nursing Assistant
Lee Health
04.2009 - 04.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Loan Clerk
Global Loans
01.2000 - 01.2008
- Presented borrowers with information about repayment and terms of loans.
- Streamlined operations by maintaining an organized system for managing loan applications and supporting documents.
- Assisted in the preparation of monthly management reports by compiling loan statistics and performance data for review.
- Balanced multiple priorities effectively while managing a diverse portfolio of loans at various stages in their lifecycle.
- Coordinated appraisal assignments with appraisers as well as tracking progress toward completion dates.
Education
High school diploma - General Studies
Parkview High School
Springfield, MissouriAssociate of Science - Nursing
Edison State College
Fort Myers, FLSkills
- Time management
- Works well independently and on a team
- Ability to perform under pressure
- Document management
- Organization skills
- Teamwork
Timeline
Quality Documentation Specialist
Nuance / Microsoft
10.2022 - Current
Rural Mail Carrier Associate
USPS
03.2022 - 07.2022
Senior Customer Service Representative
Lee Health System
04.2018 - 11.2021
Cerified Nursing Assistant
Lee Health
04.2009 - 04.2018
Loan Clerk
Global Loans
01.2000 - 01.2008
High school diploma - General Studies
Parkview High School
Associate of Science - Nursing
Edison State College
Similar Profiles
Nancy StephensNancy Stephens
Team Lead Sr. Sales Specialist – Life and Health Sciences at Nuance / MicrosoftTeam Lead Sr. Sales Specialist – Life and Health Sciences at Nuance / Microsoft
Charity HerskovitzCharity Herskovitz
Special Teams Quality Documentation Specialist at Nuance/MicrosoftSpecial Teams Quality Documentation Specialist at Nuance/Microsoft
Amanda AddisonAmanda Addison
Quality Documentation Specialist Administrator at Nuance/Microsoft-CognizantQuality Documentation Specialist Administrator at Nuance/Microsoft-Cognizant
Dennis FrancesDennis Frances
Talent Acquisition/HR Administrator at ECOPLEXUS INC.Talent Acquisition/HR Administrator at ECOPLEXUS INC.
Yvonne BankerYvonne Banker
Sales Consultant at Progressive Direct InsuranceSales Consultant at Progressive Direct Insurance