Tammy Nixon

• Diagnosed technical problems, providing rapid solutions that saved time and resources.
• Managed IT asset inventory to ensure precise tracking and timely upgrades or replacements.
• Troubleshot connectivity issues across various networks, including Wi-Fi, cellular, and iPad.
• Served as an escalation point for complex technical issues requiring advanced expertise.
• Reduced support tickets through proactive maintenance of hardware, software, and systems.
• Set up workstations for employees to enhance productivity.
• Created user accounts and assigned permissions to ensure proper access control.
• Assisted with meeting arrangements and updated packages in SEIGA.

• Diagnosed technical problems, delivering effective solutions to save time and resources.
• Managed IT asset inventory to ensure accurate tracking and timely upgrades.
• Offered troubleshooting for connectivity issues across Wi-Fi, cellular, and iPad networks.
• Served as escalation point for complex technical issues requiring advanced expertise.
• Reduced support tickets through proactive maintenance of hardware and software systems.
• Set up workstations for employees to facilitate productivity.
• Created user accounts and assigned permissions to enhance security and access control.
• Troubleshot hardware, software, and network issues to minimize downtime.
• Relief support for Field Clerks and Document Control personnel

• Streamlined office activities by maintaining accurate records and providing administrative support.
• Coordinated and scheduled meetings to enhance team collaboration and efficiency.
• Served as primary contact for field personnel, effectively addressing inquiries and resolving issues.
• Inputted data into spreadsheets and QA/QC databases to improve information accessibility.
• Edited and proofread documents for accuracy and completeness, ensuring high-quality outputs.
• Supported staff on special assignments and projects, facilitating timely completion of tasks.
• Supported both Capital and Maintenance in Field Clerk duties

• Operated multi-line phone system, routing calls and delivering messages to staff while greeting visitors.
• Maintained confidentiality of sensitive information by enforcing privacy policies and secure filing systems.
• Delivered exemplary customer service through prompt responses to inquiries and effectively addressing concerns.
• Ensured accurate record-keeping with diligent data entry and management of vital company databases.
• Coordinated office supply inventory management, ordering necessary items proactively to prevent shortages.
• Assisted in onboarding processes by providing training materials and coordinating orientation schedules.
• Organized office events to foster positive company culture and enhance employee morale.
• Facilitated cross-departmental communication by scheduling meetings to align project objectives.

Novitex at Eastman Chemical Company Jan. 2014 - July 2014

Team Lead Associate

• Supervised operations and ensured customer satisfaction across four buildings.
• Led a team of eight employees in daily tasks and performance management.
• Oversaw production processes in Scanning/Copy Center to enhance efficiency.
• Conducted meetings and scheduled appointments to optimize workflow.
• Installed and maintained equipment to ensure operational reliability.
• Managed daily job documentation and production records for accurate reporting.

Pitney Bowes at Eastman Chemical Company July, 2001- Jan. 2014

Customer Service Lead Associate

• Led employees to enhance productivity and maintain operational efficiency.
• Delegated tasks effectively to optimize workflow and resource allocation.
• Participated in Safety Committee to ensure compliance with regulations and promote workplace safety.
• Managed production processes in Scanning/Copy Center to meet performance targets.
• Scheduled and conducted meetings to facilitate communication and strategic planning.
• Performed maintenance on Sharp Copiers including models 207, 455, 2700, 3100, 3110, and 5110.
• Oversaw daily documentation of jobs and production records for accurate reporting.

Danka at Eastman Chemical Company June 2001- July 2001

Customer Associate

• Sorted and delivered mail throughout Eastman Chemical facility.
• Measured mail and packages for dispatch to Post Office.

Clemons Limousine & Mail Service at Eastman Chemical Co. Feb 2001- June 2001

Customer Associate

• Sorted Post Office mail for efficient distribution throughout Eastman Chemical.
• Metered mail and packages for accurate processing at Post Office.