Tammy L. Norton
Smyrna,Ga.
Summary
Dynamic and results-oriented professional with over 20 years of comprehensive experience in administrative and business management across diverse sectors, including ERP systems, medical office management, real estate sales, and property management. Proven ability to manage multiple projects simultaneously while maintaining a strong focus on workflow optimization to drive successful outcomes. Expertise in policy development, start-up initiatives, scholarship management, and facilities management demonstrates a commitment to excellence. Recognized as a critical thinker and adept problem solver, consistently delivering innovative solutions that enhance operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Operations Manager
Wellroot Family Services
Tucker, Ga
12.2019 - Current
- Responsibilities include supporting the COO with finance, and banking documents, state and federal contracts. Yearly insurance renewals for the entire organization which includes auto, work compensation, foster care, and family housing. Manage the completion of insurance and work compensation audits, Manage the Scholarship Program. Consolidation of company credit card receipts, process invoices to accounts payable. Maintain maintenance, tag renewal, insurance and claims of company fleet vehicles. Member of the Leadership Team and Risk Management Team. Write processes and procedures when needed. Manage front office staff, support Facilities Manager with company and housing work orders and major ongoing building projects. Support Compliance Director on special projects on a state and compliance level. Manage lease renewals, utilities and insurance of all residential and office locations.
Front Office Coordinator
Piedmont Orthopedics Complex
Macon, Ga
11.2014 - 12.2019
- Achieved seamless front office coordination, enhancing patient appointment management and registration processes. Improved staff training programs, resulting in efficient handling of insurance information and co-pay collections. Enhanced monitoring of outstanding patient account balances, leading to improved financial oversight. Delivered accurate daily reconciliation of receipts, ensuring proper payment postings and balanced shift journals. Streamlined scanning of medical records into patient charts, improving accessibility. Optimized faxing and scanning of prescriptions and physical therapy orders, ensuring timely communication with external providers. Successfully processed monthly accounts receivable batches into the accounting system, contributing to financial accuracy.
Patient Account Representative
Emory Adventist Hospital
Smyrna, Ga
02.2014 - 10.2014
- Achieved efficient patient registration in emergency department through meticulous collection of personal and insurance information. Enhanced communication by managing phone inquiries and maintaining accurate daily census reports. Educated self-paid patients on financial aid options, improving access to necessary resources. Streamlined co-pay collection, contributing to overall financial efficiency.
- Facility Closed
Call Center Manager
Atlanta Mission
Atlanta, Ga
02.2010 - 06.2014
- Achieved efficient operation of a large call center for donation centers in Atlanta and Northeast Georgia through effective management. Processed inbound and outbound donation calls to enhance donor engagement. Successfully scheduled over 100 donation pickups each day for thrift stores in the Atlanta and Northeast Georgia areas. Managed five drivers to optimize daily donation routes. Implemented comprehensive call center tracking and budgeting reports to improve operational efficiency. Coordinated impactful monthly and quarterly donation drives for partners and organizations in the metro Atlanta and Northeast Georgia areas. Delivered training to clients from Atlanta Mission Women's Facility in essential office skills, including telephone answering, calendar management, office equipment operation, scheduling, and data entry. Ensured accurate data entry for donation records from all Atlanta Mission thrift stores.
- Supervised daily operations of call center, maintaining high standards for timely and correct handling of donation inquiries.
Education
Lean Six Sigma White Belt -
Lean Six Sigma Yellow Belt - undefined
Business Management
Georgia Perimeter College
Atlanta, Ga01-2010
Lean Six Sigma White Belt - Business Management
Gordon College
Barnesville, Ga01-2009
Skills
- Project scheduling
- Employee training
- Document organization
- Analytical report development
- Planning and implementation
- Team leadership
- Management
- Maintenance planning
- Operations management
- Invoice processing
- Risk management
- Building and facility management
- Operations monitoring
- Performance evaluations
Certification
Lean Six Sigma White Belt
Lean Six Sigma Yellow Belt
Timeline
Administrative Operations Manager
Wellroot Family Services
12.2019 - Current
Front Office Coordinator
Piedmont Orthopedics Complex
11.2014 - 12.2019
Patient Account Representative
Emory Adventist Hospital
02.2014 - 10.2014
Call Center Manager
Atlanta Mission
02.2010 - 06.2014
Lean Six Sigma Yellow Belt - undefined
Business Management
Georgia Perimeter College
Lean Six Sigma White Belt -
Lean Six Sigma White Belt - Business Management
Gordon College
CAREER ACHIEVEMENTS
- Project Lead on major residential program move in 2020
- Oversaw implementation of new call center
- Top Producer Award 2001, 2002, 2003, 2004, 2006
- Lifetime Million Dollar Club Member 2004
- Employee of the Year Award, Real Estate 2009, 2010 & 2013
- Grievance Board Member
- Vice President HOA 2008 – 2011
- Team Leader 2014
Six Sigma White Belt
A foundational understanding of basic process improvement, quality management and waste reduction concepts. An understanding of key terminology and problem solving for teams.