Tammy Piper
Grand Rapids,MI
Summary
Dedicated professional with over 12 years of leadership and 20+ years of customer service experience. I am an organized and reliable candidate who is ready to make an immediate contribution to your team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Classroom Aide
Kent ISD
2024.03 - 2024.05
- Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.
- Facilitated small group instruction for under the guidance of lead teachers.
- Monitored student classroom and outdoors activities to promote student safety.
- Enhanced students'' learning experiences by providing individualized support and assistance during class activities.
Security Shift Manager
Gun Lake Casino
2023.06 - 2024.01
- Submit documentation for weekly payroll, manage schedules, and performance evaluations .
- Create and maintain detailed records for all shifts worked, incidents reported, and any other pertinent information.
- Resolve guest opportunities in a professional manner, promptly addressing their concerns.
- Screen, interview and hire potential candidates for the Security Department.
- Assisted in writing the Emergency Operation Plan for the property.
- Improved team performance by implementing effective training strategies and management techniques
Security Supervisor
Gun Lake Casino
2017.02 - 2023.06
- Supervised a team of 25+ Security Officers in their daily duties.
- Screened, interviewed and hired prospective candidates for the Security Department.
- Resolve guest opportunities.
- Administrative tasks that include scheduling, payroll, writing policies and creating training modules.
- Maintained accurate records of all security-related incidents and activities.
Security Lead
Gun Lake Casino
2015.03 - 2017.02
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols
- Prepared detailed reports of security incidents and investigations.
Security Officer
Gun Lake Casino
2011.08 - 2015.03
- Improved overall security by conducting regular patrols, operating dispatch, and surveillance systems.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
Count Team Attendant
Gun Lake Casino
2011.02 - 2011.08
- Handled large sums of money accurately and efficiently while adhering to all gaming regulations.
Overnight Sales Associate
Walmart
2008.04 - 2011.03
- Met merchandising standards by keeping store stocked and products faced.
- Assisted customers with questions, product selections and purchases.
Education
Bachelor of Arts - Criminal Justice
Michigan State University
East Lansing, MI08.2005
Skills
- Guest Relations
- Conflict Resolution
- Management
- Communication
- Detail Oriented
- Recruiting
- Report Writing
- Payroll
Certification
- TiPS
- CPR
Timeline
Classroom Aide
Kent ISD
2024.03 - 2024.05
Security Shift Manager
Gun Lake Casino
2023.06 - 2024.01
Security Supervisor
Gun Lake Casino
2017.02 - 2023.06
Security Lead
Gun Lake Casino
2015.03 - 2017.02
Security Officer
Gun Lake Casino
2011.08 - 2015.03
Count Team Attendant
Gun Lake Casino
2011.02 - 2011.08
Overnight Sales Associate
Walmart
2008.04 - 2011.03
Bachelor of Arts - Criminal Justice
Michigan State University
- TiPS
- CPR
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