Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Piper

Grand Rapids,MI

Summary

Dedicated professional with over 12 years of leadership and 20+ years of customer service experience. I am an organized and reliable candidate who is ready to make an immediate contribution to your team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Classroom Aide

Kent ISD
03.2024 - 05.2024
  • Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.
  • Facilitated small group instruction for under the guidance of lead teachers.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Enhanced students'' learning experiences by providing individualized support and assistance during class activities.

Security Shift Manager

Gun Lake Casino
06.2023 - 01.2024
  • Submit documentation for weekly payroll, manage schedules, and performance evaluations .
  • Create and maintain detailed records for all shifts worked, incidents reported, and any other pertinent information.
  • Resolve guest opportunities in a professional manner, promptly addressing their concerns.
  • Screen, interview and hire potential candidates for the Security Department.
  • Assisted in writing the Emergency Operation Plan for the property.
  • Improved team performance by implementing effective training strategies and management techniques

Security Supervisor

Gun Lake Casino
02.2017 - 06.2023
  • Supervised a team of 25+ Security Officers in their daily duties.
  • Screened, interviewed and hired prospective candidates for the Security Department.
  • Resolve guest opportunities.
  • Administrative tasks that include scheduling, payroll, writing policies and creating training modules.
  • Maintained accurate records of all security-related incidents and activities.

Security Lead

Gun Lake Casino
03.2015 - 02.2017
  • Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols
  • Prepared detailed reports of security incidents and investigations.

Security Officer

Gun Lake Casino
08.2011 - 03.2015
  • Improved overall security by conducting regular patrols, operating dispatch, and surveillance systems.
  • Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.

Count Team Attendant

Gun Lake Casino
02.2011 - 08.2011
  • Handled large sums of money accurately and efficiently while adhering to all gaming regulations.

Overnight Sales Associate

Walmart
04.2008 - 03.2011
  • Met merchandising standards by keeping store stocked and products faced.
  • Assisted customers with questions, product selections and purchases.

Education

Bachelor of Arts - Criminal Justice

Michigan State University
East Lansing, MI
08.2005

Skills

  • Guest Relations
  • Conflict Resolution
  • Management
  • Communication
  • Detail Oriented
  • Recruiting
  • Report Writing
  • Payroll

Certification

  • TiPS
  • CPR

Timeline

Classroom Aide

Kent ISD
03.2024 - 05.2024

Security Shift Manager

Gun Lake Casino
06.2023 - 01.2024

Security Supervisor

Gun Lake Casino
02.2017 - 06.2023

Security Lead

Gun Lake Casino
03.2015 - 02.2017

Security Officer

Gun Lake Casino
08.2011 - 03.2015

Count Team Attendant

Gun Lake Casino
02.2011 - 08.2011

Overnight Sales Associate

Walmart
04.2008 - 03.2011

Bachelor of Arts - Criminal Justice

Michigan State University

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Tammy Piper