Summary
Overview
Work History
Education
Skills
Certification
Languages
Top Relationship Banker Performer-BB&T
Timeline
Generic

Tammy Pompey

Summary

Dynamic banking and financial services professional with a strong emphasis on delivering exceptional customer service, account management, and tailored financial solutions. Proven ability to foster collaboration within teams, adapt to evolving demands, and consistently drive results. Expertise in managing transactions, providing insightful advice on banking products, and nurturing client relationships to enhance satisfaction and loyalty. Recognized for reliability, effective communication skills, and a results-oriented mindset that contributes to organizational success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Universal Banker

Truist Bank
01.2023 - Current
  • Facilitated customer transactions, ensuring accuracy and efficiency in service delivery.
  • Assisted clients with account inquiries, providing tailored solutions to meet financial needs.
  • Managed cross-selling of banking products, enhancing overall customer experience and satisfaction.
  • Trained new staff on operational procedures, fostering a collaborative and knowledgeable team environment.
  • Led initiatives to streamline workflow processes, resulting in improved transaction times and service quality.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.

Production Scheduler

Greenheck Fan Company
06.2020 - 11.2023
  • Coordinate with team members to craft the daily, weekly, and monthly schedules for production goals
  • Communicate information about status updates or production changes and make reports based on the flow and priorities.
  • Handled unforeseen problems in the production which required reallocation of resources between the plant managers and production team.
  • Managed multiple simultaneous production schedules ensuring the meeting of critical deadlines
  • Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
  • Review of processes to find areas to streamline
  • Provided constructive feedback to team members
  • Developed and maintained detailed production schedules to optimize workflow efficiency.
  • Collaborated with cross-functional teams to align production goals with inventory management.

Finance Office-Office Manager

Cleveland Community College
06.2015 - 05.2020
  • Resolve customer complaints and answer customers' questions regarding policies and procedures
  • Supervise the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures
  • Provide employees with guidance in handling difficult, complex, or escalated issues
  • Monitor and Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities and evaluate performance
  • Interact effectively with managers of various internal departments and make recommendations concerning staffing issues and procedural changes
  • Process AR receipts for all monies received and AP transfers to state and county accounts utilizing Data-Tel, NC-E Procurement systems, MS Office Windows 10, Excel and Access
  • Responsible for maintenance of collections processes and accounts to include creation, maintenance and audit of multiple Excel spreadsheets and financial data reporting
  • Streamlined office operations by implementing efficient scheduling systems and procedures.
  • Coordinated communication between departments to enhance workflow and information sharing.

Relationship Banker

Alliance Bank & Trust Co
05.2008 - 07.2014
  • Assistant Manager: Assist with daily branch operations, manage projects, contribute to committee staff and team development trainings
  • Coordinate conferences, meetings or special events such as lunch meetings and after hours events
  • Relationship Banker: Provide accurate and excellent customer service to include opening and maintenance of consumer/business accounts and prompt investigation and resolution of a myriad of issues
  • Cultivated strong relationships with clients to enhance satisfaction and retention.
  • Collect and deposit money into accounts, disburse funds from accounts to pay invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Head Teller: Manage established work procedures, schedules and daily work activity of banking staff
  • Promotion in 2012 to Operations Department Accounts Payable-Payroll
  • Perform payroll functions such as maintaining timekeeping information, processing and submitting payroll weekly for four branch locations
  • Assist Controller with daily and month-end balancing procedures, accounts payable, and reconciliations utilizing MS Excel and Access
  • Complete and submit forms in accordance with company and Federal Reserve compliance requirements


Personal Banker

BB&T
01.2007 - 05.2008
  • Greet visitors or callers and manage their inquiries about account transactions, fees, fraud, or other adjustments.
  • Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives and risk tolerance to develop a financial plan
  • Developed personalized banking solutions to meet diverse client financial needs. Managed customer inquiries and resolved issues to enhance overall satisfaction.
  • Recommend cash strategies in cash management and investment planning
  • Consult and assist business holders with balancing and maintenance of multi-transaction accounts
  • Balance personal cash drawer daily for transactions completed in office in compliance with banking policies
  • Relegate customer issues to perspective branch departments such as Insurance, Mortgage, Investments, Wills and Estate Planning
  • Awarded Top Personal Banking Representative of the year for Outstanding Customer Service and cross-selling of bank products to build consumer and commercial portfolios according to their specified needs

Education

Bachelor's Degree - Financial Management-Accounting

University of North Carolina
Charlotte, NC

Master of Arts - Counseling

Liberty University
Lynchburg, VA
05-2027

Skills

  • Operational management
  • Cash management expertise
  • Automated transaction oversight
  • User needs identification

Certification

05/2019 NC Insurance Agent Pearson Vue/Primerica

Languages

English
Native or Bilingual
Spanish
Limited Working

Top Relationship Banker Performer-BB&T

Love interacting with various cultures in various social settings. Reading is my favorite past-time. I enjoy exploring nature with my son, hiking when time permits, cooking and spending time with my family. Believe in doing whatever I do wholeheartedly and doing it with integrity and care for others.

Timeline

Universal Banker

Truist Bank
01.2023 - Current

Production Scheduler

Greenheck Fan Company
06.2020 - 11.2023

Finance Office-Office Manager

Cleveland Community College
06.2015 - 05.2020

Relationship Banker

Alliance Bank & Trust Co
05.2008 - 07.2014

Personal Banker

BB&T
01.2007 - 05.2008

Bachelor's Degree - Financial Management-Accounting

University of North Carolina

Master of Arts - Counseling

Liberty University

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