Tammy Qualls
Burnet
Summary
Dynamic professional with extensive experience in coordinating teams and enhancing workflows. Skilled in meeting facilitation and fostering positive customer relations to drive satisfaction and operational efficiency.
Overview
35
35
years of professional experience
Work History
Coordinating Manager
Lakeside Children's Dentistry
Marble Falls, TX
08.2015 - Current
- Streamlined patient scheduling process, enhancing appointment availability and reducing wait times.
- Coordinated staff training sessions, improving team knowledge of dental procedures and customer service protocols.
- Implemented electronic health record systems, increasing data accuracy and accessibility for clinical staff.
- Developed patient outreach programs, fostering community engagement and promoting preventive care initiatives.
- Increased overall customer satisfaction with regular follow-ups, addressing concerns promptly, and providing tailored solutions.
- Improved company reputation through diligent coordination of events, marketing campaigns, and public relations efforts.
- Enhanced team productivity by providing guidance, mentorship, and constructive feedback to staff members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Orthodontic Treatment Coordinator
Hill Country Pediatric Dentistry
Marble Falls, TX
03.2009 - 08.2015
- Coordinated patient scheduling and treatment plans to enhance workflow efficiency.
- Educated patients and families on orthodontic procedures and care options.
- Managed insurance verifications and financial arrangements for orthodontic treatments.
- Developed and maintained strong relationships with patients, fostering a supportive environment.
- Collaborated with clinical staff to ensure seamless communication regarding patient care.
- Oversaw the organization of treatment records, ensuring compliance with regulations and standards.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Implemented efficient systems for tracking patient progress throughout the course of treatment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Office Administrative Assistant
Cecil Atkission Motors Dealership
Burnet Tx
02.2006 - 03.2009
- Coordinated communication between departments to facilitate project completion and enhance collaboration.
- Implemented office supply management system, reducing costs through effective inventory tracking and vendor negotiation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Manager
Dr Jere Robison
Burnet, TX
01.2003 - 02.2006
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Oversaw scheduling and coordination of team meetings, enhancing communication across departments.
- Implemented office management systems, improving documentation and information retrieval processes.
- Developed training materials for new staff, promoting onboarding efficiency and knowledge transfer.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Dental Assistant
Dr Michael Matthew DDS
Burnet, TX
05.1998 - 12.2001
- Assisted in patient management and appointment scheduling for optimal office flow.
- Maintained sterilization protocols and ensured compliance with safety regulations.
- Prepared treatment rooms and equipment, supporting efficient clinical operations.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Head Waiter
Tea-licious
Burnet, TX
08.1995 - 04.1998
- Supervised dining room operations to ensure exceptional guest experiences.
- Coordinated and trained staff on service standards and menu knowledge.
- Managed reservations and optimized table turnover for maximum efficiency.
- Resolved guest complaints swiftly to maintain a positive dining atmosphere.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
Sales Associate
Hoover Building Supply
Burnet, TX
06.1991 - 12.1994
- Developed strong relationships with repeat customers, fostering loyalty and increasing return visits.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Llano High School
Llano TxSkills
- Task delegation
- Meeting facilitation
- Business analysis
- Positive attitude
- Teamwork
- Customer service
- Time management
- Multitasking
- Computer skills
- Relationship building
- Self motivation
Timeline
Coordinating Manager
Lakeside Children's Dentistry
08.2015 - Current
Orthodontic Treatment Coordinator
Hill Country Pediatric Dentistry
03.2009 - 08.2015
Office Administrative Assistant
Cecil Atkission Motors Dealership
02.2006 - 03.2009
Office Manager
Dr Jere Robison
01.2003 - 02.2006
Dental Assistant
Dr Michael Matthew DDS
05.1998 - 12.2001
Head Waiter
Tea-licious
08.1995 - 04.1998
Sales Associate
Hoover Building Supply
06.1991 - 12.1994
High School Diploma -
Llano High School