Tammy Ray
Baltimore,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
IT Fuctional Analyst II
Department of Human Services-FIA
Baltimore, Maryland
2023.09 - Current
- Delivered reliable automated FIA system support through design, testing, implementation, and ongoing maintenance.
Enabled LDSS procedure updates aligned with mandated federal and state welfare changes.
Improved system accuracy by reviewing parameter maintenance tables, assessing modifications, and validating procedure manuals for consistency.
Advanced policy-driven system updates by working with Office of Operations and Office of Programs on rule engines and decision tables, confirmed mass FIP caseload changes, maintained overpayment and TOP referral tracking for USDA/FNS compliance, and supported user story development, UAT testing, and VersionOne how-to guide review.
Family Investment Specialist- Supervisor 1
Department of Human Services
Baltimore, MD
2016.03 - 2023.09
- Supervised unit of workers determining customer eligibility for FIA programs and conducting quality control reviews of determinations. Assigns work and reviews case records for completeness, accuracy, the application of and compliance with State and federal policy, procedures, laws, rules and regulations. Plans and controls workload to ensure quality of service. Identified error causes and implemented corrective actions and policy changes to enhance accuracy in case determinations. Trained staff in work management and technical areas to improve service delivery and compliance with policies. Interprets State and federal policy and procedures, laws, rules and regulations regarding public assistance programs. Serves as an advocate for customers and records information in automated databases.
- Determined benefit eligibility using state policy and case records.
- Reviewed applications for Family Investment programs and required documentation.
- Interviewed clients for the Department of Human Services public assistance eligibility.
- Worked 40 hours per week to manage workload effectively.
Family Investment Specialist IV/ Lead Worker
Department of Human Resources
Baltimore, MD
2013.05 - 2016.03
- Provide guidance and policy clarification. Reviewed work of lower level case managers for policy accuracy, completeness, and regulatory application, ensuring compliance and quality standards. Review and complete complex cases which required special handling (i.e.- Audit, OIG and Appeals). Train and assist case managers. Communicate with supportive services in the agency (Help Desk and Clearinghouse Staff in other center offices). Provide case load/ assignment coverage in the absence of case managers. Attended meetings in the absence of the supervisor. Perform other related duties. Finalized applications for case managers, streamlining the processing workflow and enhancing service delivery. Addressed customer complaints directly with clients, leading to resolution and improved client satisfaction. Attended trainings to keep abreast of all policy changes and implementations.
- Hours per week: 40
- Interviewed applicants for public assistance through Department of Human Resources programs.
- Reviewed case files for Family Investment eligibility and benefit accuracy.
- Verified income, residency, and household documents for assistance applications.
Family Investment Specialist II
Department of Human Resources
Baltimore, MD
2009.04 - 2013.04
- Conducted interviews with customers applying for Temporary Cash Assistance, Medical Assistance, and Food Stamp programs to ensure eligibility and provide accurate information. Facilitated referrals for customers to various Human Services Programs (e.g., Housing, MEAP, Eviction Prevention, Drug/Mental Health Treatment) to support their needs effectively. Process customer’s applications and approve TDAP/ MA applications. Addressed and resolved customer concerns and complaints to enhance service satisfaction and maintain program integrity. Attend training sessions for policy changes and clarifications. Supported supervisor during Lead Worker absence.
- Hours per week: 40
- Evaluated family assistance applications to ensure compliance with regulatory requirements for Department of Human Resources eligibility decisions.
- Interviewed clients to collect household, income, and residency information.
- Checked submitted documents for accuracy and completeness in public assistance applications for public assistance, Medicaid, SNAP, and TANF cases.
WIC Consultant/ Human Service Worker
University of Maryland WIC Program
Baltimore, MD
2006.03 - 2007.10
- Interviewed pregnant women to assess eligibility for the WIC program, facilitating access to essential nutritional support. Verified income through the EBT and EVS system. Certified clients for the WIC program and provided nutritional counseling to clients. Provided counseling and support to breastfeeding clients, connecting them with additional human services resources. Prescribed food packages and vouchers for the clients based on nutritional need. Supervised Administrative Assistant to ensure accurate and timely client check-in, enhancing service delivery. Unfortunately, this location lost funding, and we were laid off.
- Advised WIC participants on nutrition education and healthy food choices.
- Guided breastfeeding mothers on feeding techniques and lactation resources.
- Reviewed eligibility documents and supported certification for University of Maryland WIC services.
- Worked 40 hours weekly to support program operations.
Family Services Case Worker II
Department of Human Resources
Baltimore, MD
2001.10 - 2003.02
- Developed and implemented case plans and service agreements for children in out of home placements to facilitate their well-being. Supported parents in reunification with children by guiding them to achieve goals outlined in service agreements. Monitored safety of children in out of home placements through regular monthly visits to homes or schools. Provided case management services for children and parents by ensuring all needs were met.
- Hours per week: 40
Case Manager/ Job Readiness Counselor
Baltimore Goodwill Industries of the Chesapeake
Baltimore, MD
1998.12 - 2001.10
- Instructed job readiness classes for clients transitioning from Welfare to on Work. Prepared customers for employment with goal setting and career counseling. Provided individualized and group counseling, supporting clients in achieving employment readiness. Facilitated resume writing, mock interviewing, and dress for success sessions, equipping clients with essential job-seeking skills. Supervised two Admissions Intake Counselors to ensure accurate admission of clients entering the program.
- Hours per week: 40
- Delivered case management services for Baltimore Goodwill Industries of the Chesapeake clients.
- Completed intake interviews and assessed client needs.
- Developed individualized service plans with community resource referrals.
Education
Master's degree - Rehabilitation Counseling
Coppin State College
Baltimore, MD2000-05
Bachelor's degree - Applied Psychology, Substance Abuse
Coppin State College
Baltimore , MD1995-05
Some College (No Degree) - Special Education
University of Maryland, Eastern Shore
Princess Anne, MDHigh school diploma or equivalent - Advanced College Preparatory
Dunbar Senior High School
Baltimore, MD1988-06
Skills
- Reporting documentation
- System analysis
- Performance tracking
- Problem solving
- User acceptance testing
- Critical thinking
- Attention to detail
- Time management
- Team leadership
Timeline
IT Fuctional Analyst II
Department of Human Services-FIA
2023.09 - Current
Family Investment Specialist- Supervisor 1
Department of Human Services
2016.03 - 2023.09
Family Investment Specialist IV/ Lead Worker
Department of Human Resources
2013.05 - 2016.03
Family Investment Specialist II
Department of Human Resources
2009.04 - 2013.04
WIC Consultant/ Human Service Worker
University of Maryland WIC Program
2006.03 - 2007.10
Family Services Case Worker II
Department of Human Resources
2001.10 - 2003.02
Case Manager/ Job Readiness Counselor
Baltimore Goodwill Industries of the Chesapeake
1998.12 - 2001.10
Master's degree - Rehabilitation Counseling
Coppin State College
Bachelor's degree - Applied Psychology, Substance Abuse
Coppin State College
Some College (No Degree) - Special Education
University of Maryland, Eastern Shore
High school diploma or equivalent - Advanced College Preparatory
Dunbar Senior High School