Tammy Rodriguez
San Antonio,TX
Summary
Accomplished Medical Assistant and Office Manager with a proven track record at Arthritis Associates PA and Elite Providers Home Care Agency. Expert in HIPAA compliance and customer service, enhancing patient satisfaction and operational efficiency. Demonstrated ability in patient assessments and team leadership, significantly improving workflow and service quality.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Arthritis Associates PA
San Antonio, TX
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Insurance Verification Specialist
Arthritis Associates PA
San Antonio, TX
08.2024 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Office Manager
Elite Providers Home Care Agency
San Antonio, TX
09.2022 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
Diploma - Network And System Administration
Career Point College
San Antonio, TX11.2016
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Reliable team player
- Patient Assessments
Additional Information
I can type 50+ words per minute and also speak, write and read Spanish fluently. I have experience with excel and Google sheets along with word.
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Arthritis Associates PA
08.2024 - Current
Insurance Verification Specialist
Arthritis Associates PA
08.2024 - Current
Office Manager
Elite Providers Home Care Agency
09.2022 - 08.2024
Diploma - Network And System Administration
Career Point College