Tammy Rodriguez
Converse
Summary
Dynamic Client Service Representative with a proven track record at Bank of America, excelling in customer support and payment processing. Enhanced client relationships through tailored solutions and effective communication. Skilled in analyzing trends to improve service delivery, demonstrating a strong customer focus and commitment to operational excellence.
Overview
16
16
years of professional experience
Work History
Client Service Representative
Bank of America
02.2019 - Current
- Assisted clients with inquiries, providing accurate information and support.
- Maintained detailed records of client interactions for future reference.
- Collaborated with team members to improve service delivery processes.
- Adapted to various communication tools to enhance client engagement.
Collections Specialist
Chase
02.2017 - 12.2018
- Managed collections processes to recover overdue accounts efficiently.
- Implemented payment plans tailored to customer needs, improving client relationships.
- Analyzed account histories to identify trends and develop collection strategies.
- Collaborated with cross-functional teams to resolve disputes and expedite payments.
Receiving Clerk
Lowe’s Home Improvement
02.2009 - 02.2017
- Streamlined receiving processes, ensuring timely and accurate inventory management.
- Coordinated with vendors to resolve discrepancies and improve shipment efficiency.
- Implemented quality control measures for incoming shipments, enhancing accuracy rates.
- Trained new team members on safety protocols and operational procedures.
Education
GED -
East Area Adult School
Winter Haven, FLSkills
- Customer support
- Payment processing
- Call center experience
- Customer focus
Timeline
Client Service Representative
Bank of America
02.2019 - Current
Collections Specialist
Chase
02.2017 - 12.2018
Receiving Clerk
Lowe’s Home Improvement
02.2009 - 02.2017
GED -
East Area Adult School
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