Tammy Rose
Trenton,TN
Summary
Detail-oriented professional with a proven track record of excelling in troubleshooting and providing excellent customer service. Skilled in multitasking, critical thinking, and streamlining operations. Demonstrated ability to improve service efficiency and solve complex problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative/ Tech Support 1
Gibson Electric Member Corporation
Trenton, TN
09.2020 - 10.2025
- GIBSON ELECTRIC MEMBERSHIP RESPONSIBLITIES (ALAMO OFFICE):
- Handled payment transactions for members via phone, in the office, via counter and drive-thru.
- Reported outages to SCADA.
- Daily duties included addressing accounts due to delinquency/non-payment, broken payment arrangements and non-sufficient funds.
- Established payment arrangements.
- Disconnected and reconnected electric service for members.
- Greeted members in a friendly and professional manner.
- Resolved member complaints and provided effective solutions promptly.
- Assisted members with account inquiries and service requests.
- Created accounts for new members; collected deposits.
- Educated members about the energy programs and services offered by the corporation.
- Maintained accurate records of member interactions using the internal software system (IVUE).
- GIBSON CONNECT RESPONSIBILITIES:
- Troubleshot internet, TV, and phone issues.
- Scheduled fiber installations and service calls for members.
- Assisted members with payments on internet and electric accounts.
- Manually provisioned equipment.
- Submitted and provisioned residential and commercial phone ports.
- Closed service orders.
- Disconnected and reconnected fiber, TV, and phone services for members.
- Established payment arrangements.
- Assisted members with the new Gibson Coops app.
- Assisted potential members with signing up for a new service while providing essential information regarding our products.
- Assisted fiber installers with any issues encountered during installation, including but not limited to manually provisioning and addressing VLAN issues encountered via IVUE, CMS, and SMX.
- Obtained and submitted information regarding Lifeline Services for members to personnel.
Respiratory Therapist
West TN HealthCare-MGH
Milan, TN
11.2015 - 08.2020
- Emergency Room Registration
- Breathing treatments
- Ventilators, CPAP, BiPAP
- EKG
- Holter Monitors
- Intubation
- Arterial Blood Gas
- ER blood, sputum and urine specimen collection
Education
Respiratory Therapy
Jackson State Community College
Jackson, TN05-2014
Electronic Health Records Certificate - Electronic Health Records
Dyersburg State Community College
Dyersburg, TN10-2011
Business Administration Courses - Business Administration
Dyersburg State Community College
Dyersburg, TN08-2000
Skills
- Providing excellent member service
- Excellent troubleshooting capabilities
- Ability to take payments and analyze billing statements for members (Gibson Connect and GEMC)
- Multi-tasking and organizational skills
- Critical thinking
- Problem solving
- Attention to detail
Accomplishments
- Best Tech Support of the Month August and September of 2024 (Gibson Connect)
- Employee Referral Winner- 2nd place (Gibson Connect)
- Magna Cum Laude-Jackson State Community College
- GOLD National Career Readiness Certificate (Reg Certificate # MK4RWN6QBFDN)
- Marketing II Award, JTG Leadership Award, FHA Vice-President and Honor Roll (4 years) @ Peabody High School
Certification
CPR certification
REFERENCES
Justin Weaver
Manager of Member Care Services- Gibson Electric Membership Corporation
(731) 414-9770
Darbin Ousley
Gibson Electric Membership Corporation/Prior Supervisor for Gibson Connect
(731) 414-0327
Lois Milligan
Member Service Team Leader- Gibson Electric Membership Corporation
(731) 643-8087
Sarah Reddick
Member Service Representative -Gibson Electric Membership Corporation (Alamo office)
(731) 695-9961
Dawn Jewell
Telecommunications Assistant at Gibson Connect
(731) 562-6010
Timeline
Member Service Representative/ Tech Support 1
Gibson Electric Member Corporation
09.2020 - 10.2025
Respiratory Therapist
West TN HealthCare-MGH
11.2015 - 08.2020
Respiratory Therapy
Jackson State Community College
Electronic Health Records Certificate - Electronic Health Records
Dyersburg State Community College
Business Administration Courses - Business Administration
Dyersburg State Community College