Tammy Salter

• As owner worked in store with hands on. Over saw entire operation. Handled expenses, payroll, overall operation.

Worked on marketing and networking building relationships to increase sales and build community engagement of our store.

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.

• Spent over 20 years growing with the company in stores of 100+ employees
• Responsible for entire store from floor and up, leading and teaching team members on all aspects of specific jobs and leading to build sales through the customers experience and sales