Tammy Smith
Schertz
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Experienced with medical billing procedures and coding standards. Utilizes strong analytical skills to ensure accurate claim submissions and resolution. Knowledge of insurance guidelines and healthcare regulations, consistently delivering precise billing operations.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
23
23
years of professional experience
Work History
Front Desk Coordinator
Kiddie Academy
11.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments in computer system.
- Provided administrative support to management staff, contributing to overall office productivity.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered multi-line phone system and enthusiastically greeted callers.
Resource Teacher
Kiddie Academy
11.2023 - Current
- Managed classroom behavior effectively, creating a safe and supportive environment conducive to learning.
- Enhanced student engagement by incorporating hands-on activities and group projects into lessons.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Provided emotional support to students and families.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
Massage Therapist
Self-Employed
09.2002 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Delivered therapeutic massages for pain relief, relaxation, and overall wellness using various techniques such as deep tissue, Swedish, and sports massage.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
Physical Therapy Coordinator
The SCOOTER STORE INC
08.2012 - 05.2013
- Participated in ongoing professional development opportunities, staying up-to-date on advancements in the field of physical therapy.
- Established strong relationships with referring physicians, enhancing collaboration on patient care strategies.
- Evaluated patients'' progress regularly, adjusting treatment plans accordingly for optimal results.
- Maintained accurate records of patient treatments, assessments, and outcomes to support data-driven decisionmaking.
- Served as a liaison between patients, healthcare providers, insurance companies, ensuring clear communication throughout the rehabilitation process.
- Offered expert mobility assistance with physical support, wheelchairs, and other strategies.
Medical/ Insurance Billing Specialist
THE SCOOTER STORE INC
02.2008 - 04.2012
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
- Ensured strict adherence to HIPAA guidelines while handling sensitive patient information during the billing process.
Assistant Teacher
Blue Cliff Therapeutic Massage College
04.2004 - 11.2005
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Education
No Degree - Medical Technology
Emergency Medical Services
Schertz, TX06-2013
No Degree - General Studies
Nicholls State University
Thibodaux, LA05-1986
No Degree - Word Processing & Data Entry
Cameron College
New Orleans, LA05-1985
No Degree - General Studies
Booker T Washington Sr High School
New Orleans, LA05-1983
Skills
- Administrative skills
- Insurance claims
- Customer service
- ICD-9
- POS systems
- Data entry
- Phone call direction
- Insurance billing
- Problem-solving skills
- Multi-line phone systems
- Claim submission
- HIPAA compliance
- Patient billing
- CPT knowledge
- ICD-09 proficiency
- Medicare and medicaid process
Timeline
Front Desk Coordinator
Kiddie Academy
11.2023 - Current
Resource Teacher
Kiddie Academy
11.2023 - Current
Physical Therapy Coordinator
The SCOOTER STORE INC
08.2012 - 05.2013
Medical/ Insurance Billing Specialist
THE SCOOTER STORE INC
02.2008 - 04.2012
Assistant Teacher
Blue Cliff Therapeutic Massage College
04.2004 - 11.2005
Massage Therapist
Self-Employed
09.2002 - Current
No Degree - Medical Technology
Emergency Medical Services
No Degree - General Studies
Nicholls State University
No Degree - Word Processing & Data Entry
Cameron College
No Degree - General Studies
Booker T Washington Sr High School