Tammy Smith
El Paso,Texas
Summary
Dedicated Service Manager skilled in multitasking and organization. Known for reliability and a proactive approach to conflict resolution, ensuring exceptional guest experiences and optimizing team performance across service operations.
Overview
11
11
years of professional experience
Work History
Service Manager
Darden
El Paso Tx
05.2023 - Current
- Oversaw daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored staff on operational standards and customer engagement techniques.
- Implemented process improvements to enhance efficiency in service delivery.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Coordinated staff schedules to align with peak service demands effectively.
- Resolved guest complaints promptly, maintaining high standards of customer care.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Team Lead
Darden
El Paso TX 2016
09.2017 - 05.2023
- Developed training programs to mentor junior staff, improving skill sets and team performance.
- Facilitated regular team meetings to ensure alignment on objectives and promote accountability among members.
- Drove change initiatives that enhanced overall team performance and contributed to long-term success.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Server
Darden
El Paso Tx
04.2015 - 05.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu offerings and service standards, enhancing team performance.
- Managed multiple tables efficiently while maintaining attention to detail during peak hours.
- Resolved customer complaints promptly, fostering repeat business and loyalty.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
Education
High School Diploma -
J.M. Hanks High School
El Paso TxSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Time management
- Conflict resolution
Timeline
Service Manager
Darden
05.2023 - Current
Team Lead
Darden
09.2017 - 05.2023
Server
Darden
04.2015 - 05.2023
High School Diploma -
J.M. Hanks High School