Tammy Steadham-Jackson
Stafford
Summary
Dynamic Patient Access Representative with a proven track record, excelling in customer service and HIPAA compliance. Enhanced patient experience through communication.
Experienced with patient registration, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Southwest Hospital
03.2015 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Registering patients for same day appointments making sure all demographics are correct in the EPIC system.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Patient Access Representative
MD Anderson Cancer Center
06.2002 - 03.2014
- Scheduling appointments for patients for the doctors and for chemotherapy. Micro-manage doctors schedules. Calling the patients at least 2 weeks before scheduled appointments to confirm time/date with patient. Assist in entering data in system, and perform routine clerical functions that are required throughout the day.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
Education
Vocational - Medical Healthcare
National Institute of Technology
Houston, TX01-2002
High School Diploma -
Sterling High School
Houston, TX06-1997
Skills
- Customer service
- HIPAA compliance
- Patient registration
- Registration and admissions
- Patient check-in
- Team collaboration
Timeline
Patient Access Representative
Memorial Hermann Southwest Hospital
03.2015 - Current
Patient Access Representative
MD Anderson Cancer Center
06.2002 - 03.2014
Vocational - Medical Healthcare
National Institute of Technology
High School Diploma -
Sterling High School
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