Tammy Tropauer
Salisbury Mills
Summary
Detail-oriented professional with strong communication skills in customer service. Proven ability to resolve conflicts and enhance patient experiences through effective coordination and teamwork.
Overview
29
29
years of professional experience
Work History
Manager in training
The Laundry Spot
Cornwall
06.2025 - 10.2025
- Managed daily operations to ensure smooth execution of laundry services.
Cafeteria Worker
Cornwall School District
Cornwall
12.2019 - 03.2020
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Operated industrial dishwasher to wash glassware and utensils.
Medical Records Specialist
Cornerstone Family Health Care
Newburgh
10.1996 - 10.2019
- Processed incoming medical documentation and filed accurately in systems to ensure easy retrieval.
- Maintained confidentiality of sensitive patient information in all records management.
- Set up patient charts and documented information in various company software.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Coordinated with healthcare staff to resolve discrepancies in medical records.
- Facilitated appointment scheduling and confirmations for patients, improving overall patient experience.
- Resolved patient concerns and complaints with empathy and professionalism.
- Responded to incoming calls with professionalism and courtesy.
- Verified insurance information, collected payments, and scheduled appointments.
Education
High School Diploma -
Centereach High School
Centereach, NY06-1980
Skills
- Staffing support and training
- Schedule coordination and management
- Customer relationship management (CRM)
- Document management
- Health compliance
- Quality management
- Inventory control
- Resource utilization
- Data entry and attention to detail
- Time management
- Problem solving and technical skills
- Conflict resolution
- Team collaboration
- Effective communication
- Communication skills
- Problem-solving aptitude
- Customer service and relations
Timeline
Manager in training
The Laundry Spot
06.2025 - 10.2025
Cafeteria Worker
Cornwall School District
12.2019 - 03.2020
Medical Records Specialist
Cornerstone Family Health Care
10.1996 - 10.2019
High School Diploma -
Centereach High School