Tammy Verzaal
Rocky Point,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Novant Health Zimmer Cancer Institute Brunswick Fo
1999.05 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Providing excellent customer service by promptly answering patient inquiries.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
Education
High School Diploma -
Pickens County High School
Jasper, GA06.1978
Skills
- Customer Service
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Patient check-in
- Appointment Scheduling
- Phone and Email Etiquette
- Strong empathy
- Problem-Solving
- Team Collaboration
- Punctual and Hardworking
- Communicating to Patients and Families
- Reliability and Dedication
Timeline
Patient Access Representative
Novant Health Zimmer Cancer Institute Brunswick Fo
1999.05 - Current
High School Diploma -
Pickens County High School
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