Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
DeliveryDriver

Tammy Wagner

Hamburg,NY

Summary

Alert Receiving Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

13
13
years of professional experience

Work History

Personal Shopper

Walmart
03.2022 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Shipped approximately 600 per day with scheduled staff

Shipping and Receiving Associate

Bed Bath And Beyond
10.2016 - 03.2022
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Regularly reviewed invoices and double-checked orders.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules
  • Organized storage areas to optimize materials movements and minimize labor hours
  • Communicated with vendor representatives to resolve damaged shipments and item shortages

Customer Service Associate

Tim Horton's
07.2016 - 10.2016
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Used POS system to enter orders, process payments and issue receipts.
  • Lifted up to 25 pounds at once and used forklift to move heavier loads

Sales Associate

Walmart
08.2014 - 07.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Processed product returns and assisted customers with other selections

Dietary Aide

Absolute Care Of Orchard Park
01.2012 - 11.2012
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.

Shift Manager/Key Holder

Wilson Farms
09.2010 - 12.2011
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened inventory boxes and restocked shelves.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Counted out cash drawers and balanced totals.
  • Recruited, managed and motivated 10-member retail team to give every guest positive and memorable experiences

Front End Supervisor

Price Rite Supermarkets
04.2010 - 09.2010
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Structured budget monitoring and cash movements to minimize security risks and maintain tight controls.
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply

Education

High School Diploma -

Emerson Vocational High School
Buffalo, NY
06.1990

Skills

  • Order Checking
  • Shipping Method Optimization
  • Pattern Recognition
  • Carrier Relations
  • Inventory Monitoring and Management
  • Shipment Inspection
  • Problem Solving
  • Box and Container Packing
  • Cleaning and Sanitizing
  • Cooperative Attitude
  • Employee Training
  • Detail-Oriented
  • Price Identification

Additional Information

References will be provided upon request.

Timeline

Personal Shopper

Walmart
03.2022 - Current

Shipping and Receiving Associate

Bed Bath And Beyond
10.2016 - 03.2022

Customer Service Associate

Tim Horton's
07.2016 - 10.2016

Sales Associate

Walmart
08.2014 - 07.2016

Dietary Aide

Absolute Care Of Orchard Park
01.2012 - 11.2012

Shift Manager/Key Holder

Wilson Farms
09.2010 - 12.2011

Front End Supervisor

Price Rite Supermarkets
04.2010 - 09.2010

High School Diploma -

Emerson Vocational High School
Tammy Wagner