Tammy Waller
Cincinnati,OH
Summary
Experienced General Manager with a strong background in store operations, staff scheduling, sales forecasting, inventory control, and cash handling. Known for improving daily workflow, leading teams, and delivering consistent customer service.
Overview
18
18
years of professional experience
Work History
General Manager
Tide Dry Cleaners
Cincinnati, Ohio
09.2023 - Current
- Directed Tide Dry Cleaners store operations, staffing, and daily workflow
- Supervised customer service standards and resolved guest concerns promptly
- Managed garment cleaning, pressing, and finishing quality checks
- Scheduled associates and coordinated coverage to optimize staffing during peak Tide Dry Cleaners' traffic
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, set priorities and goals.
- Conducted regular meetings with senior management team to align on progress towards established objectives
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Trained team members on POS systems and service procedures to enhance customer service efficiency
Shift Manager
Wendys Restaurant
Harrison, Ohio
05.2018 - 05.2023
- Supervised crew during Wendys Restaurant shifts and maintained smooth restaurant operations.
- Monitored drive-thru, front counter, and lobby service for Wendys guests.
- Trained crew on food safety, sanitation, and service standards.
- Managed cash handling, drawer counts, and register accuracy.
- Opened and closed Wendy's Restaurant shifts following daily procedures.
- Resolved customer concerns with calm, professional communication.
- Enforced cleanliness, safety, and brand standards across work areas.
- Managed daily cash intake by counting out registers and tabulating profits.
- Supported employees in task completion during peak periods to ensure efficient service. during peak periods.
- Communicated with other shift managers to facilitate a continuum of customer service.
- Taught staff upselling techniques to meet revenue targets.
- Guided staff on performance enhancement strategies and fostering strong customer relations.
- Maintained focus on sales and profit objectives by minimizing waste and actively pursuing new revenue opportunities.
Dental Assistant
Dr.Yauss
Cincinnati, Ohio
09.2008 - 10.2018
- Assisted a dentist during restorative, surgical, and preventive treatment.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments and maintained infection control standards.
- Prepared treatment rooms, ensuring all necessary instruments and materials were ready for Dr. Yauss's patient appointments and procedures.
- Scheduled patient visits and efficiently managed daily appointment flow to optimize patient care.
- Accurately recorded charts and updated patient dental records to support effective treatment planning.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Captured dental x-rays and prepared imaging equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Reassured patients and supported comfort throughout dental visits.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Responded promptly to requests from staff members and dentists.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Maintained precise documentation of dental treatments provided during patient visits. of dental treatments provided during each patient's visit.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
Education
Associate of Arts -
Medical And Dental Technology
Springdale, OH06-1999
Skills
- Store operations
- Staff scheduling
- Sales forecasting
- Inventory control
- Cash handling
- Sales management
- POS systems
- Data analysis tools
- Problem solving
- Customer service
Timeline
General Manager
Tide Dry Cleaners
09.2023 - Current
Shift Manager
Wendys Restaurant
05.2018 - 05.2023
Dental Assistant
Dr.Yauss
09.2008 - 10.2018
Associate of Arts -
Medical And Dental Technology