Tammy Weaver
Fort Morgan,CO
Summary
Dynamic Customer Service Representative with a proven track record at JM Transportation, excelling in problem resolution and relationship building. Skilled in data entry and active listening, I enhanced customer satisfaction through effective communication and efficient process improvements, fostering loyalty and repeat business. Committed to delivering exceptional service in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
JM Transportaion
Commerce City, CO
08.2021 - 01.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to streamline processes, enhancing service delivery and boosting customer satisfaction.
- Provided customer support by communicating effectively and solving problems efficiently.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Supported training for new employees on company policies and customer service best practices.
- Assisted in training new staff on company policies, procedures, and customer service best practices.
- Maintained detailed records of customer interactions and transactions, facilitating accurate documentation and effective follow-up.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
Dispatcher
Navajo Trucking
Denver, CO
06.2021 - 08.2021
- Coordinated daily dispatch schedules for drivers and freight assignments.
- Monitored route progress and adjusted coverage to resolve delays quickly.
- Communicated load updates, delivery changes, and driver instructions clearly.
- Assigned equipment and drivers based on availability, priorities, and service needs.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Customer Service Representative
Lineage Logistics LLC
Henderson, CO
08.2015 - 06.2021
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for process improvements.
- Handled escalated issues with professionalism, maintaining a positive company image while resolving concerns.
- Developed training materials for enhanced onboarding of new team members, improving knowledge retention.
- Implemented a tracking system for common inquiries, reducing response times and improving overall service quality.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Mapleton High
Denver, COSkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Customer satisfaction measurement
Professional telephone demeanor
Microsoft outlook
Scheduling
Follow-up skills
Paperwork processing
Appointment scheduling
Order processing
Team development
Administrative support
Prioritization
Dispute resolution
Order fulfillment
Research
Spreadsheets
Stock management
Delivery scheduling
Receiving support
Timeline
Customer Service Representative
JM Transportaion
08.2021 - 01.2026
Dispatcher
Navajo Trucking
06.2021 - 08.2021
Customer Service Representative
Lineage Logistics LLC
08.2015 - 06.2021
High School Diploma -
Mapleton High