Tammy Williams
Charlotte,NC
Summary
Customer-oriented supervisor with 20+ years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
34
34
years of professional experience
Work History
Supervisor
Compass Group USA
10.2021 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
10.2010 - 08.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Store Manager
Kentucky Fried Chicken
04.2000 - 06.2012
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
School Assistant
Charlotte Mecklenburg County
07.2002 - 06.2010
- Supervised classroom during brief teacher absences.
- Helped with meal and snack preparation and feeding children.
- Attended staff training sessions, meetings and programs sponsored by school and district.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
School Administrative Assistant
Middletown City Schools
08.1990 - 01.2002
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Associate of Business Administration - Business Management
Central Piedmont Community College
Charlotte, NC05-2000
High School Diploma -
Middletown High School
Middletown, OH06-1987
Skills
- Process Improvement
- Operations Management
- Business Development
- Staff Management
- Inventory Control
- Strategic Planning
- Schedule development
- Financial Management
- Complex Problem-Solving
- Staff Development
- Policy Enforcement
- Training and mentoring
- Staff Discipline
- Goal-Oriented
Timeline
Supervisor
Compass Group USA
10.2021 - Current
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
10.2010 - 08.2021
School Assistant
Charlotte Mecklenburg County
07.2002 - 06.2010
Assistant Store Manager
Kentucky Fried Chicken
04.2000 - 06.2012
School Administrative Assistant
Middletown City Schools
08.1990 - 01.2002
High School Diploma -
Middletown High School
Associate of Business Administration - Business Management
Central Piedmont Community College
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