Tammy Williams
St Louis,MO
Summary
Dynamic Senior Admin Specialist at Hogan Transport with a proven track record in enhancing customer satisfaction through expert problem-solving and effective communication. Skilled in operational efficiency and team collaboration, I successfully implemented training programs that boosted employee retention and performance, while ensuring compliance with safety regulations and cybersecurity measures.
Overview
19
19
years of professional experience
Work History
Senior Admin Specialist
Hogan Transport
07.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Worked with a total of 2500 answering their call texts making sure they stay in compliance with DOT standards.
School Bus Driver
BUS DRIVER
01.2007 - 06.2019
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained [Missouri] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
Education
High School Diploma -
Pittsburg High School
Pittsburg, CA06-1983
Skills
- Documentation management
- Proficient in [Word,excel]
- Business reporting
- Teamwork and collaboration
- Operational enhancement
- Multitasking Abilities
- Organizational skills
- Self motivation
- Written communication
- Task prioritization
- Excellent communication
- Problem-solving abilities
- Decision-making
- Reliability
- Customer relationship management
- Operational efficiency
- Adaptability and flexibility
Timeline
Senior Admin Specialist
Hogan Transport
07.2019 - Current
School Bus Driver
BUS DRIVER
01.2007 - 06.2019
High School Diploma -
Pittsburg High School
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