Tammy Williams
Hempstead,TX
Summary
Dynamic healthcare professional with extensive experience at Texas Children Hospital, excelling in HIPAA compliance and patient scheduling. Proven track record in enhancing clinic efficiency and reducing wait times through effective resource management. Strong communicator and adaptable team leader, dedicated to improving patient care and service delivery.
Overview
2026
2026
years of professional experience
Work History
Assistant Clinic Coordinator
Texas Children Hospital
- Coordinated patient scheduling to optimize clinic workflow and minimize appointment delays.
- Managed medical records and ensured compliance with HIPAA regulations for patient confidentiality.
- Assisted in training new staff on clinic policies and procedures, enhancing team efficiency.
- Developed standard operating procedures to streamline administrative tasks and improve service delivery.
- Implemented electronic health record systems, improving data accuracy and accessibility for clinical staff.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Reduced patient wait times through effective management of patient flow and resource allocation.
Lead Customer Service Representative
Bass Tool and Supply
Houston, TX
09.1998 - Current
- Led customer service teams to enhance support response times and improve client satisfaction.
- Developed training materials for new representatives, fostering skill development and product knowledge.
- Implemented process improvements to streamline issue resolution, reducing escalation rates significantly.
- Analyzed customer feedback to identify trends, informing product development and service enhancements.
Education
High School Diploma - Medical Assistance And Office Support
Hargest Vocational And Technical Institute
Houston, TXSkills
- HIPAA compliance
- Appointment scheduling
- Healthcare administration
- Medical terminology proficiency
- Vital signs monitoring
- Medical billing
- Visit followups
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Customer service management
- Phone and email etiquette
- Patient confidentiality
- HIPAA regulations
- Insurance verification
Timeline
Lead Customer Service Representative
Bass Tool and Supply
09.1998 - Current
Assistant Clinic Coordinator
Texas Children Hospital
High School Diploma - Medical Assistance And Office Support
Hargest Vocational And Technical Institute