Tammy Zwick-Krone
Barkhamsted,CT
Summary
Dynamic and personable server with extensive experience, excelling in guest relations and upselling techniques. Proven ability to enhance customer satisfaction through exceptional service and comprehensive menu knowledge, while effectively managing high-volume dining environments. Skilled in point of sale operations and fostering lasting relationships with patrons.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Max A Mia Ristorante
Avon, CT
09.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Head Server
Litchfield Saltwater Grille
Litchfield, CT
09.2014 - 09.2022
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Trained new staff on restaurant operations including P.O.S. Toast system and policies to strengthen performance.
- Trained incoming staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Circulated within dining areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Educated guests on daily specials.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection.
- Explained menu options to guests, offered suggestions and took orders for food.
- Used communication and problem solving skills to resolve customer complaints and promote long term repeat loyalty.
- Inventoried and maintained stock of wine cellar.
- Checked with guests to get feedback on food served, resolve issues, bring any additional items and refill beverages.
- Answered questions and recommended specials, wine, and desserts to increase profits.
- Accurately recorded food and drink orders, running multi-course meals and tallying bills in a timely manner to guests.
- Managed phone calls, reservations, and take out orders.
Server
Saybrook Fish House
Canton, CT
06.2007 - 08.2014
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, alcohol and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Hartwick College
Oneonta, NY05.1993
Skills
Customer service
Dining area maintenance
Food and beverage pairings
Upselling techniques
Guest relations
Wine service
Service prioritization
Guest seating arrangements
High volume dining
Table side service
Bill computation
Bar terminology
Menu knowledge
Order accuracy
Point of sale system operations
Relationship management
Certification
TIPS On- Premise Alcohol Server Training Certified
Timeline
Server
Max A Mia Ristorante
09.2022 - Current
Head Server
Litchfield Saltwater Grille
09.2014 - 09.2022
Server
Saybrook Fish House
06.2007 - 08.2014
Hartwick College