Tamole Lauina

· Front desk: Welcome guests, check them in and out, answer questions, and provide information about the hotel

· Cleaning: Maintain the cleanliness and hygiene of the hotel

· Food and beverage: Prepare and serve meals and drinks, and cater to special dietary needs

· Maintenance: Ensure the hotel's physical environment is in top condition

· Guest services: Assist guests, ensure their needs are met, and maintain guest confidentiality

· IT: Manage IT security and disaster recovery, approve and track certificate requests, and administer key management tools

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
• Checked guests in out of hotel, made reservations, and processed payments.