Ta'Monte Gilmore
Hyattsville,MD
Summary
Persistent assistant manager specializing in supervising operations and enhancing customer experiences. Expertise in training teams and maintaining high standards of service quality, committed to driving efficiency and fostering a positive workplace environment. Big team player but in search of a leadership opportunity to flourish and show my worth. Take pride in anything my name is attached too.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil Change
Bowie, MD
06.2021 - Current
- Supervised daily operations to ensure efficient workflow and service quality
- Trained and mentored team members on service protocols and customer engagement
- Implemented process improvements to enhance operational efficiency and reduce service time
- Monitored inventory levels, ensuring availability of essential supplies for seamless operations
- Build the team schedule
- Maintain positive work place environment
- Quick thinking responding to customer situations and problem
Shift Manager
Sonics Drive In
Capitol Heights, MD
02.2017 - 06.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on best practices for food safety and customer service.
- Maintain a nice and clean work place environment
- ensuring all foods were at safe and edible temperatures
- helping employees and decreasing wait times adding extra hands in the kitchen or front line
Education
Computer And Information Systems
Brightwood College
Beltsville09.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Atteintion to detail
- Diagnostics & troubleshooting
- Tool proficiency
- Customer communication
Timeline
Assistant Manager
Valvoline Instant Oil Change
06.2021 - Current
Shift Manager
Sonics Drive In
02.2017 - 06.2021
Computer And Information Systems
Brightwood College