TAMRA SANDERS

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.

• Welcome guests in a warm and friendly manner
• Monitors restaurant activity to determine seating and dining flow
• Completed daily side work and opening and closing duties without fail.
• Backed up servers by checking on tables and retrieving items for guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Promoted business loyalty by fostering positive customer relationships.

• Generate reliable and accurate till reports from every register, including ensuring the money matches the till report and is sent safely to the vault at closing
• Led cashiers and associates in providing thoughtful customer service.
• Provide excellent customer service and monitor the front of the store.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Helped customers complete purchases, locate items, and join reward programs.
• Facilitated and logged store opening, closing, and shift changes.

• Manually move material in packages from the truck to the end client, from one truck to another, from truck to cargo plane, and from one side of the business to another
• Work with material moving machine operators and material recording workers to handle items and keep a record of items
• Handle physically demanding movements like pushing, pulling, bending down, and lifting packages.
• Followed safety regulations to maintain safe work environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Maintained clean, orderly work environment free of hazards.

Closed work out orders by accepting payments, issuing receipts and filing documents.

• Resolve customer complaints, guide them, and provide relevant information
• Maintain clean checkout areas.
• Track transactions on balance sheets and report any discrepancies
• Change out merchandise bins every hour.
• Greeted incoming customers and answered questions about available services.
• Restocked supplies such as printer paper, pens and paper clips.

• Monitored and enforced FAA and OSHA safety regulations to maintain full employee compliance
• Collect, clean, and remove foreign object debris (FOD) around aircraft/ airport.
• Removed ice from the aircraft which includes inspecting the aircraft for ice for remaining frozen contamination after the de-icing has been performed.
• Baggage handler, sorted bags by flight number and destination, loaded bags in appropriate baggage carts, and completed required paperwork
• Guided planes for all arrivals and departures with a strong focus on safety.
• Inspected cargo for efficient and safe handling and transport between planes and cargo areas.

• Accountable for preauthorized surgical services by utilizing policies, clinical, and department guidelines.
• Communicated verbally with healthcare facilities to educate them on accessing guidelines (online) and document requested services correctly.
• Used the appropriate Current Procedural Terminology (CPT) codes for the requested surgical procedure.
• Responded to customer/physician calls swiftly to resolve issues and answer questions.
• Processed eligibility and benefits verification and authorization requests to determine if initial clinical information presented meets medical necessity or requires medical doctor review.

• Intensive Care Unit
• Continuously monitored and assessed the assigned patients' physical and mental status
• Performed complex assessments and interventions for better health and faster recovery of patients
• Ordered, interpreted, and evaluated diagnostic tests to identify and assess patients' illnesses
• Cared for patients experiencing life-threatening trauma or illnesses.

• Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
• Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
• Maintained upkeep on defibrillators, blood pressure monitors, and first aid kits to keep resources in working condition for emergencies.
• Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
• Screened for infectious diseases to help prevent spreading within the school community.
• Developed care plans and made referrals as necessary for students with health concerns or injuries.

• Step-down Unit and Intensive Care Unit
• Maintained accurate patients' reports and medical histories, administered medication(s) and treatment to patients, and observed reactions or side effects
• Provided comfort, including mental and physical support to patients and their families.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.

• Interventional Radiology, GI Lab, Short Stay Unit, MRI Department, CT Department, Ultrasound Department
  
  • Recorded signs, symptoms, and behaviors, including the physiological status of the patient. Presented the assessment of changes, the proposed revision of interventions, and desired outcomes.
  • Administered sedation and analgesia for stable patients.
  • Titrate drips, maintain airway, monitor external ventricular drain (EVD), etc. for critical care patients during procedures.
  • Conducted post-procedural assessment, providing education on all types of sedation, recovery, and discharge planning to the patient and family.
• Educated patients and families regarding any medications or post-operative procedures that the patients should participate in to enable the healing process.

• Utilized a variety of instructional strategies to engage students, including cooperative and experiential learning
• Evaluated the students' performance promptly and accurately based on departmental rubrics
• Improved student performance by defining clear goals and communicating performance metrics.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Developed and clearly presented classroom rules, guidelines and objectives.
• Promoted classroom safety, collaboration and best practices.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Observed and adopted new techniques from skilled instructors and lecturers.

• (Child, Adolescent, and Adult Psychiatry)
• Provided a comprehensive assessment of new patients, compiled, and evaluated medical and mental health history
• Monitored health, safety compliance, and infection control within the environment
• As an intake nurse in emergency services, evaluating incoming patients to determine the severity of their mental illness and the intensity of services needed while in the hospital, was the main duty
• Administered medication and treatments to patients to observe and record responses.
• Developed successful discharge plans to help continuity of care upon patient release.
• Oversaw care of suicidal patients and acted swiftly to reduce the risk of harm to themselves or others.
• Responded to numerous volatile situations and violent outbreaks to restore the safety and security of patients and staff.

• Pheresis
• Performed plasma and red cell exchanges, reduced platelets and white blood cells, and collected hematopoietic progenitor cells.
• Assessed patient status relative to therapeutic apheresis before, during, and after procedures, utilizing the nursing process
• Helped management optimize laboratory processes for maximum efficiency and performance.
• Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.

• Responsible for patient care in a critical care environment
• Monitored health, safety compliance, and infection control within the environment
• Provided post-anesthesia care for patients after surgical procedures.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
• Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.