Vivian Pell
Brunswick,ME
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. I worked in the restaurant business since I was sixteen years old and have gained a lot of experience from the years. When I worked at Hobby Lobby I was a seasonal worker and I would stock the shelves and create the displays as well as helping the customers with any questions they may have had.
Overview
4
4
years of professional experience
Work History
Hostess
Shinto
08.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Hostess
Italian Village Pizzeria & Restaurant
03.2019 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Stocker Associate
Hobby Lobby
05.2020 - 07.2020
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
Education
No Degree - Business in Marketing
University of Akron
Akron, OH05.2026
High School Diploma -
Brunswick High School
Brunswick, OH05.2022
Skills
- Seating Assignment Preparation
- Menu Memorization
- Guest Flow
- Dining Crew Workflow Optimization
- High-Volume Dining
- Reservation Documentation
- Table Bussing
- Phone Inquiries
Accomplishments
- Resolved product issue through consumer testing.
- I won an award for my academic achievements of having a GPA of 3.8.
Timeline
Hostess
Shinto
08.2022 - Current
Stocker Associate
Hobby Lobby
05.2020 - 07.2020
Hostess
Italian Village Pizzeria & Restaurant
03.2019 - 08.2022
No Degree - Business in Marketing
University of Akron
High School Diploma -
Brunswick High School
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