Tamrakay Richards
Evanston,IL
Summary
Seasoned Project Specialist Supervisor with 10 years of diverse experience, seeking a Biller Position. Expertise in coordinating team responses, overseeing compliance, and managing document processing systems. Proficient in supervising teams, onboarding, and training, with a strong background in customer care and account management.
Overview
11
11
years of professional experience
Work History
Project Specialist Supervisor (Remote)
Heitech Services Inc Department Of Labor
10.2020 - Current
- Manage a team of specialists to ensure compliance and monitor performance metrics, streamlining workflow and maintaining high standards of accuracy
- Provide prompt and knowledgeable responses to electronic inquiries concerning Temporary Labor Visa Applications, enhancing stakeholder communication and service quality
- Facilitate the processing and organization of documents within the Flag electronic system, including the preparation of production reports and official correspondence
- Assist in the coordination and drafting of responses for Freedom of Information Act requests and other official inquiries, ensuring compliance with legal and departmental standards
Judgement Representative
Blitt & Gaines PC
09.2018 - 08.2020
- Prepared 400-500 wage garnishment documents per month for attorney approval, ensuring timely and accurate processing of judgments
- Facilitated recovery of funds through effective coordination with county sheriffs and clerks for necessary legal documentation and execution of wage/bank garnishments
- Managed a portfolio of over 500 post-judgment files, delegating ancillary tasks to support staff to maintain department efficiency
Account Manager
Yelp Inc
08.2017 - 09.2018
- Managed the creation and optimization of public listings for a diverse portfolio of clients, ensuring accurate representation across various industries
- Conducted data analysis presentations and coordinated follow-up discussions with clients to assess campaign performance and identify opportunities for improvement
Customer Care Consultant
Grossinger Hyundai
10.2015 - 07.2017
- Facilitated efficient operations by delivering administrative support to management and coordinating interdepartmental clerical tasks
- Enhanced customer engagement through diligent follow-ups on missed appointments and effective communication regarding vehicle information and pricing
- Assisted in expanding the customer base by managing secondary lead sources, aiding individuals with challenged credit in obtaining financing
Assistant Manager
Charming Charlie
05.2013 - 10.2015
- Resolved customer inquiries and complaints, ensuring satisfaction and maintaining the store's service standards
- Guided sales associates through supervision and training, enhancing team performance and customer service delivery
- Collaborated with management to analyze marketing data, contributing to the development of strategic plans and brand building efforts
Education
Associate of Applied Science - Medical Billing And Coding
Rasmussen University
IL06.2025
Diploma -
Evanston Township High School
01.2008
Skills
- Management
- Administrative Support
- Schedule Coordination
- Report Preparations
- Flexible Team Player Who Thrives in Environments Requiring Ability to Self-Start, Effectively Prioritize and Juggle Multiple Concurrent Projects
- MS Office (Excel, PowerPoint, Word Etc)
- Windows 7-10
- Quickbooks
- Lotus Notes
- Adobe
- Outlook
- Salesforce
- CLS
- Kronos
- Flag
Timeline
Project Specialist Supervisor (Remote)
Heitech Services Inc Department Of Labor
10.2020 - Current
Judgement Representative
Blitt & Gaines PC
09.2018 - 08.2020
Account Manager
Yelp Inc
08.2017 - 09.2018
Customer Care Consultant
Grossinger Hyundai
10.2015 - 07.2017
Assistant Manager
Charming Charlie
05.2013 - 10.2015
Associate of Applied Science - Medical Billing And Coding
Rasmussen University
Diploma -
Evanston Township High School
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