Tamya McCrea
CareOne Senior Living
East Orange,NJ
9
years of professional experience
Compassionate and detail-oriented Administrative Specialist with a Bachelor’s degree in Sociology and hands-on experience in community support, client intake, and high-volume scheduling. Proven track record in supporting families and seniors across housing programs and human services through confidential records management, eligibility screening, and positive relationship building. Skilled at organizing daily office operations and helping clients navigate vital community resources.
Work History
Patient Scheduling & Intake Assistant
7 Months- Coordinated resident intake paperwork, ensuring complete documentation and accurate record updates.
- Verified insurance, eligibility, and admission details to support timely placement decisions.
- Scheduled assessments and tours, aligning family needs with available care services.
- Maintained confidential resident files in compliance with HIPAA and internal privacy standards.
- Streamlined intake workflows to reduce delays in documentation review and approvals.
- Communicated admission requirements clearly to families, nursing staff, and referral partners.
- Kept current on relevant policies and regulations to provide accurate guidance for clients seeking assistance.
- Evaluated client eligibility for services by carefully assessing their needs and matching them with appropriate programs or resources.
Patient Scheduling & Records Assistant
1 Year 2 Months- Maintained medical records accuracy by filing, indexing, and retrieving patient documents in compliance with confidentiality standards.
- Tracked chart requests and document flows to support timely access for clinical and administrative teams.
- Reviewed incoming records for completeness, correcting discrepancies before scanning into electronic systems.
- Coordinated release-of-information requests while protecting protected health information and regulatory requirements.
- Supported staff with record searches, chart assembly, and document preparation for patient care operations.
- Organized paper and digital files to improve record accessibility and reduce misplaced documentation.
- Performed quality checks on scanned images and indexed records to ensure legibility and proper categorization.
- Trained new clerical staff on records procedures, filing standards, and workflow priorities.
Housing Program Assistant
1 Year 11 Months- Processed housing applications and maintained accurate tenant eligibility files for public housing programs.
- Coordinated annual recertifications, verifying income documentation and household composition for compliance.
- Updated waitlist records, prioritizing applicants and ensuring case information remained current.
- Calculated rent adjustments and subsidy changes using housing program guidelines and supporting documentation.
- Responded to resident inquiries regarding policies, notices, and required program paperwork.
- Tracked inspections, maintenance requests, and follow-up actions to support unit readiness and occupancy.
- Monitored file accuracy and corrected discrepancies to support regulatory compliance and efficient program operations.
- Prepared correspondence, certifications, and records for audits, hearings, and management review.
Child Development Assistant
2 Years 5 Months- Supported daily classroom routines, reinforcing age-appropriate activities and smooth transitions.
- Assisted lead teachers with lesson preparation, learning materials, and organized activity spaces.
- Supervised children during play, meals, and rest periods to maintain safe, engaging environments.
- Documented attendance, child observations, and routine updates for accurate classroom records.
Patient Scheduling & Transfer Coordinator Intern
9 Months- Coordinated patient intake workflows, ensuring complete documentation and timely routing.
- Scheduled appointments across departments, balancing provider availability and patient needs.
- Streamlined referral tracking, following up on outstanding records and external appointments.
- Supported care coordination staff with accurate data entry and chart updates.
- Communicated with patients to confirm visits, gather information, and resolve scheduling issues.
- Monitored daily administrative tasks, prioritizing urgent requests and pending submissions.
- Collaborated with clinical teams to improve service flow and reduce scheduling delays.
- Tracked outreach and follow-up activities to support continuity of care.
- Oversaw scheduling logistics including booking rooms/meeting spaces, managing calendars.
- Organized events and meetings for the team, fostering a collaborative work environment that encouraged knowledge exchange.
- Formulated and generated analysis related to assigned research topics.
Education
Master of Science - Information Technology - Health Informatics
Bachelor of Arts - Sociology
Skills
Client relationship building
Medical terminology
Data entry proficiency
Appointment scheduling
Confidential records management
Intake & eligibility screening
Calendar management
Microsoft Office Suite (Word
Excel
Outlook)
Case documentation
Electronic Health Records management
Timeline
Patient Scheduling & Intake Assistant
CareOne Senior Living
02.2026 - 09.2026Read More
Patient Scheduling & Records Assistant
Hackensack Meridian Health
10.2024 - 12.2025Read More
Housing Program Assistant
East Orange Housing Authority
11.2022 - 10.2024Read More
Patient Scheduling & Transfer Coordinator Intern
Newark Community Health Center
08.2019 - 05.2020Read More
Child Development Assistant
Three Stages Childcare & Learning Center
01.2018 - 06.2020Read More
Walden University
Master of Science from Information Technology - Health Informatics
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Bloomfield College
Bachelor of Arts from Sociology
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