Tamya Peoples
Charlie Health
401 Deer Creek Circle,GA
5
years of professional experience
Organized and patient-focused healthcare professional experienced in coordinating medical services, supporting patients, managing administrative tasks, and maintaining accurate records. Skilled in communication, problem-solving, multitasking, and handling sensitive information while providing efficient and compassionate support.
Work History
Patient Care Specialist
2 Years 2 Months- Supported patients through intake, collecting clinical information and documenting details accurately in CMR systems.
- Coordinated scheduling, referrals, and follow-up communication across care teams to maintain timely patient support.
- Verified insurance information and assisted with authorization tasks to reduce delays in care access.
- Responded to patient inquiries with empathy, providing clear guidance on next steps and available services.
- Adapted to fast-paced telehealth workflows while managing multiple priorities with accuracy and professionalism.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
Intake Coordinator
4 Years 9 Months- Coordinate patient appointments, referrals, and medical services
- Communicate with patients, healthcare providers, and insurance companies
- Maintain and update accurate patient records and medical documentation
- Verify patient information and insurance coverage
- Respond to patient inquiries and assist with scheduling needs
- Coordinate referrals and follow up on patient care
- Process medical paperwork, authorizations, and related documentation
- Ensure patients receive timely and organized care
Education
High School Diploma
Skills
Adaptable
Tech-Savvy & Quick to Learn
Task Prioritization & Efficient Time Management
Customer Feedback & Trend Analysis
Exceptional Attention to Detail
HIPAA & Confidential Information Handling
Conflict Resolution & Customer De-escalation
High-Volume Customer Inquiry Management
Compassionate & Professional Communication
CRM & Support Platform Management
Billing
Account & Order Issue Resolution
Customer Onboarding & Product Education
Omnichannel Customer Support (Email & Phone)
Work History
01-2024
Timeline
Patient Care Specialist
Charlie Health
08.2024 - CurrentRead More
Intake Coordinator
Ascend Medical
01.2022 - 2024Read More
Lithonia High School
High School Diploma
Read More