Tamya Wright
Atlanta,GA
Summary
Detail-oriented business professional with 5+ years of experience managing high-volume workflows, tracking tasks, maintaining accurate records, resolving issues, and communicating with customers and internal teams. Strong organizational and analytical skills with experience managing multiple priorities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Accounting Clerk
Smith Financial Services
03.2023 - Current
- Process payments, invoices, and account transactions with accuracy and attention to detail.
- Utilized Excel to organize and track backend tasks, account activity, and follow-up items, ensuring timely completion and effective monitoring.
- Maintain organized financial records and update client information in internal systems.
- Researched account issues and communicated updates to clients and internal team members, facilitating resolution and enhancing client satisfaction.
- Managed multiple priorities while safeguarding confidential financial information, ensuring compliance and trust in financial processes.
Customer Service Representative
Pearl Interactive Network
08.2022 - 01.2023
- Coordinated customer appointments and managed a high volume of service requests.
- Resolved customer issues and escalated complex matters when appropriate.
- Documented customer interactions, updates, and follow-up activities.
- Resolved customer issues and escalated complex matters.
- Followed established processes to maintain accurate and consistent service.
Fraud Customer Service Specialist
Genpact
01.2020 - 12.2021
- Reviewed customer accounts and transactions to identify discrepancies and resolve issues.
- Tracked case activity, backend tasks, and required follow-up throughout the resolution process.
- Maintained detailed documentation and accurate records in internal systems.
- Managed competing priorities in a high-volume environment while meeting accuracy standards.
- Communicated findings, updates, and next steps to customers.
Education
Bachelor of Science - Business Administration, Project Management Concentration
University of Maine At Presque Isle (UMPI)
In Progress 08.2026 - 08.2026
Skills
- Project and Task Coordination
- Data Entry
- Project Tracking & Documentation
- Issue Resolution & Follow-Up
- Cross-Functional Communication
- CRM Systems
Timeline
Bachelor of Science - Business Administration, Project Management Concentration
University of Maine At Presque Isle (UMPI)
08.2026 - 08.2026
Accounting Clerk
Smith Financial Services
03.2023 - Current
Customer Service Representative
Pearl Interactive Network
08.2022 - 01.2023
Fraud Customer Service Specialist
Genpact
01.2020 - 12.2021