TaMya J. Garrett
Longview
Summary
Compassionate Patient Access Representative with expertise in patient advocacy and conflict resolution. Focused on delivering exceptional patient experiences while ensuring HIPAA compliance. Skilled in addressing concerns and facilitating transitions to enhance patient care and satisfaction. Committed team player eager to support organizational success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Access Representative
Christus Health
Longview
01.2026 - Current
- Verified insurance information and eligibility for services promptly.
- Facilitated patient check-in and registration processes efficiently.
- Assisted with resolving patient inquiries and concerns effectively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Welcomed patients and visitors with a friendly demeanor at the front desk.
- Explained various admission forms and policies, acquiring signatures for consent.
Patient Advocate
Hospitality Health ER
Tyler
11.2024 - Current
- Resolved patient complaints and concerns with empathy and professionalism.
- Assisted patients with insurance inquiries and benefits verification.
- Facilitated patient admissions and discharges, ensuring smooth transitions.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
Lead Teacher
Sharon's Kid Korner
Longview
05.2021 - 02.2026
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with parents to identify student needs, enhancing support and engagement in positive learning environments.
- Mentored new teachers during their onboarding process.
- Supervised classroom activities, ensuring adherence to safety regulations and creating a structured environment for effective learning.
- Maintained secure play area, ensuring child safety and fostering a safe environment for play and learning.
Server
La Hacienda
Longview
09.2020 - 05.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and offered menu recommendations.
- Managed cash register operations and processed customer payments efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Maintained cleanliness and organization of dining area and service stations.
Sales Associate
Old Navy, Gap
Longview
11.2019 - 05.2021
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register and processed customer transactions efficiently.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Tatum High School
Tatum, TX05-2021
Nursing
Prairie View A&M University
Prairie View, TXAssociate of Science -
Kilgore Collge
Kilgore, TX07-2026
Skills
- Patient Registration
- Insurance Verification
- HIPAA compliance
- Health Information Management
- Customer service
- Patient advocacy
- Appointment reminders
- Customer follow-up management
- Team Collaboration
- Conflict resolution
- Active- Listening
- Attention to Detail
- Diversity Sensitivity
- Phone and email etiquette
- Strong empathy
- Relationship building
- Policy understanding
Certification
- CPR Certified
Affiliations
- Tutoring The Youth
- Highway Clean Up, Prairie View, Texas
- Help With Elderly
Timeline
Patient Access Representative
Christus Health
01.2026 - Current
Patient Advocate
Hospitality Health ER
11.2024 - Current
Lead Teacher
Sharon's Kid Korner
05.2021 - 02.2026
Server
La Hacienda
09.2020 - 05.2021
Sales Associate
Old Navy, Gap
11.2019 - 05.2021
High School Diploma -
Tatum High School
Nursing
Prairie View A&M University
Associate of Science -
Kilgore Collge