Arlene Graham
Yazoo City,MS
Summary
Compassionate and detail-oriented healthcare and customer service representative with over 3 years of experience delivering exceptional patient support and customer care in fast-paced clinical and call center environments. Skilled in medical terminology, insurance verification, scheduling, and handling sensitive information with confidentiality and empathy. Proven ability to resolve patient and customer concerns efficiently, while maintaining a high standard of service.
Overview
11
11
years of professional experience
Work History
Patient Care Advocate
Alliance Rx Walgreens Prime Specialty Pharmacy
Frisco, Texas
09.2019 - 07.2024
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Assisted with scheduling appointments or tests as needed by the patient's physician or specialist.
- Conducted follow-up calls after hospital discharge to assess recovery progress and identify potential problems requiring further intervention.
Customer Service Representative
Global life
San Antonio, TX
07.2016 - 08.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Apple
03.2013 - 09.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05.2000
Certificate - Certified Nursing Assistant
CNA Training Center
Skills
- Report Generation
- Consultative Sales
- Paperwork Processing
- Account updating
- Appointment Scheduling
- Data Entry
- Customer service
- HIPAA compliance
- Patient scheduling
- Call handling
Timeline
Patient Care Advocate
Alliance Rx Walgreens Prime Specialty Pharmacy
09.2019 - 07.2024
Customer Service Representative
Global life
07.2016 - 08.2019
Customer Service Representative
Apple
03.2013 - 09.2016
High School Diploma -
Yazoo City High School
Certificate - Certified Nursing Assistant
CNA Training Center
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