Tamyra L. Stringer Rodriguez
Dallas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ER Access Specialist
Childrens Medical Center
11.2023 - Current
- Streamlined the registration process for patients, resulting in reduced wait times and increased satisfaction.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Verified patient insurance eligibility and entered patient information into system.
- Participates in team-oriented process improvement initiatives for the department and organization
Access Center Representative II
UT Southwestern Medical Center
08.2021 - 10.2023
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on scheduling, phone etiquette and other office duties.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collaborated with other departments such as Referral Management and Health Information Management.
- Managed 90 inbound and outbound calls.
COVID Scheduler for UTSouthwestern
Randstad
02.2021 - 08.2021
- Scheduled and confirmed appointments for patients.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Received 60 in-bound calls and initiated COVID information from listed website.
- Volunteered to help with special COVID projects for cancer patients.
Customer Service Representative
Lavish Rags Boutique
01.2018 - 01.2021
- Processed orders; calculate charges, and process billing or payments.
- Documented details of customer contacts and actions taken.
- Processed shipping details and order status.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Applied Science - Radiologic Technology
El Centro College
Dallas, TX05.2025
undefined
Piney Woods High School
Piney Woods, MS2015
Skills
- Explaining Instructions
- Communication skills
- Team Collaboration
- Worked with systems such as EPIC, TCN, and Microsoft teams
Certification
- Basic Life Support Training - 04/2024-04/2026
Timeline
ER Access Specialist
Childrens Medical Center
11.2023 - Current
Access Center Representative II
UT Southwestern Medical Center
08.2021 - 10.2023
COVID Scheduler for UTSouthwestern
Randstad
02.2021 - 08.2021
Customer Service Representative
Lavish Rags Boutique
01.2018 - 01.2021
Associate of Applied Science - Radiologic Technology
El Centro College
undefined
Piney Woods High School
Similar Profiles
Jasmine WoodardJasmine Woodard
Medical Biller and Coder at Childrens Medical CenterMedical Biller and Coder at Childrens Medical Center
Eezamel Cabato LagmayEezamel Cabato Lagmay
Patient Care Technician, Emergency Department at Childrens Medical CenterPatient Care Technician, Emergency Department at Childrens Medical Center
Alexis GomezAlexis Gomez
Patient Care Technician at Childrens Medical CenterPatient Care Technician at Childrens Medical Center
Mariah CutriMariah Cutri
Medical Receptionist at Childrens Medical CenterMedical Receptionist at Childrens Medical Center
Allison CottinghamAllison Cottingham
Reading & Math Intervention Specialist at Sherwood Elementary School - Gaston County SchoolsReading & Math Intervention Specialist at Sherwood Elementary School - Gaston County Schools