Highly educated individual seeking leadership and management role in the middle Tennessee area. Especially open to hybrid and remote roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Loan Signing Agent
Self-employed
Nashville, TN
05.2021 - Current
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Collaborated with company teams to expedite loan approval processes.
Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
Loan Officer
The Tennessee Credit Union
Nashville, TN
10.2022 - 04.2023
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Submitted loan applications to underwriter for verification and recommendations.
Managed pipeline for originated loans through closing and complete required management reports.
Sentence/Docket Analyst
Corrections
Nashville, TN
06.2020 - 05.2021
Examines criminal records and research criminal history of offenders.
Communicates via telephone, email, and fax with State, County and City officials for offender criminal history.
Collaborated with the state to integrate analysis techniques, resulting in improved project efficiency.
Data Entry Specialist
FOX Collections Center
Goodlettsville, TN
11.2019 - 06.2020
Maintain payment records.
Reviewed accounts to resolve any contact discrepancies and updated payers’ information.
Identified, corrected and reported data entry errors.
Employee Support Representative
Surgery Partners
Brentwood, TN
06.2019 - 11.2019
Escalated HR related issues to People Services HR Advisor.
Helped employees navigate materials and functionality of UltiPro.
Logged all contacts in the case management system, and updated other systems as needed.
PR Team Lead
Austin Peay State University, APSU
Nashville, TN
07.2015 - 08.2017
This position involved the direct recruitment of marching band musicians for APSU Marching Band aka GOMB.
Oversaw strategic event planning, executive presentation materials and visual presentations.
Education
Notary Loan SIgning
Mark Wills Loan SIgning
Virtual
06.2021
M.S - Criminal Justice
Tennessee State University
12.2019
B.A. - French
Austin Peay State University
05.2017
Skills
Data evaluation
Schedule mastery
Microsoft Office expertise
High-energy attitude
Inbound and Outbound Calling
Conflict mediation
Customer service-focused
Planning
Leadership
Team management
Collaboration
Market Research
Certification
Certified Loan Signing Agent Mark Wills Loan Signing System - 2021
Certified Notary, State of Tennessee- July 2021
Accomplishments
Consistently maintained high customer satisfaction ratings.
Improved delivery of communication and recruitment tools by maintaining effective communication through the year, realizing overall increase in new recruits and efficiency.
Led team to achieve more efficient customer service, earning recognition from upper management.