Summary
Overview
Work History
Education
Skills
Timeline
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Tana Childress

Loveland,CO

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at Walmart, through exceptional service and efficient problem resolution. Skilled in business applications with a typing speed of 95 wpm, demonstrating a strong work ethic and integrity. Achieved significant improvements in operational efficiency and customer retention by leveraging patience, empathy, and advanced technical abilities.

Overview

19
19
years of professional experience

Work History

Cashier/deli/bakery

Walmart
02.2023 - 09.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Effectively handled customer complaints and inquiries, ensuring satisfactory resolutions
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Specialized Account and Saves Agent

Press One
03.2019 - 11.2020
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Keep unsatisfied customers from stopping their subscriptions using customer service and offering lower prices

Top Locator

Vending Dreams
09.2005 - 06.2007
  • Achieved high levels of customer satisfaction through effective communication and consistent delivery of accurate locates.
  • Make sure customers were satisfied with locations for client's vending machine
  • Maintained accurate records of completed locates, ensuring timely updates and clear communication with stakeholders.
  • Type up contracts
  • Once client is satisfied with location, have them sign the contract

Education

Aims Community College
Loveland, CO
08.2024 - 05.2024

GED -

Summit High School
Mansfield, TX
05.2007

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Proficient in business computer applications

Typing Speed: 95 wpm

Timeline

Aims Community College
08.2024 - 05.2024

Cashier/deli/bakery

Walmart
02.2023 - 09.2024

Specialized Account and Saves Agent

Press One
03.2019 - 11.2020

Top Locator

Vending Dreams
09.2005 - 06.2007

GED -

Summit High School

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Tana Childress