Tana Hubbard
Buford,GA
Summary
Dynamic Mortgage and Financial Operations Leader with over 20 years of extensive experience throughout the mortgage lifecycle, including loan origination, sales management, processing, and underwriting leadership. Proven ability to drive business growth while ensuring strict regulatory compliance (NMLS, RESPA, TRID, etc.) and effectively transitioning organizations from startup phases to structured operations. Recognized for strategic problem-solving skills and the ability to cultivate influential relationships with clients, referral partners, and teams across all organizational levels. Versatile Business Operations Strategist with a robust background in executive support, inside sales, financial administration (A/P, A/R, QuickBooks), and a deep understanding of high-volume, regulated industries.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Inside Sales
Stewart Stainless, Inc.
Braselton, GA
12.2024 - 09.2025
- Secured profitable sales agreements through effective negotiation of pricing and terms with potential customers.
- Maintained exceptional customer service for both new and established clients.
- Managed complete sales cycle from order placement to delivery, consistently exceeding monthly sales quotas.
- Ensured timely payment of accounts to sustain positive cash flow.
Mortgage Loan Officer / LOA
Loansteady, LLC
Tucker, GA
07.2024 - 06.2025
- Originated and managed pipeline of residential mortgage loans, advising clients on Conventional, FHA, and VA loan products.
- Conducted comprehensive pre-qualification interviews and financial analyses to determine client eligibility and recommend optimal loan structures.
- Ensured compliance with all regulatory guidelines throughout the loan application process.
- Served as primary point of contact for borrowers from application to closing, clarifying complex legal terminology.
- Provided thorough explanations of all loan terms and documentation requirements to enhance client understanding.
- Maintained prompt communication outside of business hours to resolve application and underwriting issues effectively.
- Streamlined processes to improve client experiences and expedite loan approvals.
- Fostered relationships with clients through attentive service and ongoing support during the lending process.
Office Admin, A/P & A/R
KnKut
Loganville, GA
11.2023 - 05.2024
- Managed sales cycle from initial B2B customer order to product delivery, exceeding monthly quotas consistently.
- Spearheaded Accounts Payable and Receivable functions, ensuring financial accuracy through QuickBooks.
- Streamlined communications for B2B customers, dealers, and distributors regarding order status and product inquiries.
- Coordinated administrative functions, including project documentation and processing sales contracts accurately.
- Oversaw daily office operations, managing multi-line phone systems and maintaining inventory records efficiently.
- Monitored order status and uploaded completed sales packets into CRM for accurate reporting.
- Executed weekly bank deposits while reconciling vendor statements to maintain financial integrity.
Sr. Loan Officer
CrossCountry Mortgage
Suwanee, GA
05.2023 - 03.2024
- Generated and managed residential mortgage loan pipeline, focusing on first-time buyers and refinancing.
- Facilitated client meetings to evaluate lending requirements and provide tailored solutions.
- Educated clients on diverse loan programs: Conventional, FHA, VA, and in-house options.
Office Admin
RJS Roofing
Dacula, GA
08.2023 - 11.2023
- Managed sales cycle from initial customer order to project delivery, consistently exceeding monthly quotas.
- Provided exceptional service to homeowners and maintained existing accounts, enhancing communication for inquiries.
- Coordinated administrative functions like scheduling installations, managing documentation, ordering materials, and processing contracts accurately.
- Oversaw daily office operations, including phone management, mail processing, and inventory maintenance.
- Monitored job status and uploaded completed contract packets in CRM for accurate reporting to Sales and Project Managers.
Sr. Loan Officer
Northpoint Mortgage
Roswell, GA
04.2022 - 03.2023
- Facilitated selection of loan products, including Conventional, FHA, and VA loans, to align with client financial goals.
- Explained complex financial information in clear language for applicants.
- Evaluated loan requests and supporting documents for accuracy and completeness.
Sr. Loan Officer
Silverton Mortgage
Atlanta, GA
08.2021 - 01.2022
- Originated, qualified, and managed high-volume pipeline of complex residential mortgage loans, including conventional, FHA, VA, jumbo, and portfolio products.
- Analyzed complex borrower financial profiles, assessing self-employment income and multiple investment properties.
- Evaluated loan requests and documents for accuracy, completeness, and compliance with regulatory guidelines.
- Acted as trusted advisor to clients, understanding long-term financial goals and lending needs.
- Developed and maintained robust network of referral sources, driving consistent new business opportunities.
Sr. Loan Officer
Certainty Home Loans
Lawrenceville, GA
11.2020 - 08.2021
- Same as above
Sales Manager / Sr. MLO
Acopia Home Loans
Gainesville, GA
08.2016 - 11.2020
- Achieved Top Producer and Circle of Excellence awards consistently each month.
- Originated, qualified, and managed high-volume pipeline of complex residential mortgage loans.
- Proactively managed full sales cycle from initial contact to successful closing, exceeding quotas.
- Analyzed complex borrower financial profiles to structure optimal loan solutions effectively.
- Educated clients on various loan programs, simplifying financial information for decision-making.
- Cultivated robust network of referral sources to drive sustained new business opportunities.
- Implemented advanced sales strategies to expand market share and enhance competitiveness.
- Mentored junior Loan Officers and support staff, enhancing team production capabilities.
Sr. Processor, LOA to Branch Manager, Sr. MLO
Evolve Bank & Trust
Alpharetta, GA
10.2011 - 08.2016
- MLO description above, below are for processing and assisting that also feed in to originating.
- During this time, built a large pipeline and relationships with strong realtor partners. Quickly earning a spot as a top producer while assisting the branch manager.
- Independently managed a consistently high-volume pipeline of 40-80 diverse loans per month, including Conventional, FHA, VA, and Jumbo products, frequently exceeding departmental closing targets.
- Expertly reviewed, analyzed, and verified complex financial documentation (e.g., multi-year tax returns, self-employment income, asset statements) to ensure adherence to investor and underwriting guidelines.
- Ordered and reviewed third-party documentation such as appraisals, title insurance, and escrow documents, proactively identifying and resolving discrepancies prior to underwriting submission.
- Maintained a 98%+ accuracy rate in loan documentation and data entry, significantly minimizing errors and reducing rework.
- Ensured strict adherence to all federal and state regulatory guidelines, including RESPA, TRID, HMDA, and ECOA, particularly concerning disclosure packages and pre-closing Loan Quality Initiative (LQI) requirements.
- Collaborated directly with Underwriting to efficiently clear complex conditions (stipulations), often involving finding creative solutions or compiling detailed Letters of Explanation (LOX).
- Served as the primary administrative and processing support for the Branch Manager/Sr. MLO, directly contributing to the successful origination of a complex loan portfolio.
- Supported MLO by collecting, organizing, and preparing initial loan application documents and disclosures for borrower signature, ensuring a seamless client experience.
- Maintained prompt and professional communication with borrowers, real estate agents, and internal teams to manage expectations and ensure all parties were informed of loan status updates.
- Independently managed a consistently high-volume processing pipeline of diverse loans per month, including Conventional, FHA, VA, and Jumbo products, frequently exceeding departmental closing targets.
- Strong working knowledge of FHA, VA, Conventional, and Jumbo underwriting guidelines.
- Set up meetings and maintained the branch manager's calendar.
Mortgage Loan Officer
Southeast Mortgage
Duluth, GA
11.2010 - 10.2011
- Actively building a client and referral network, following up on leads, and managing initial client consultations to identify lending needs.
- Dedicated to meeting all assigned monthly sales targets and consistently working to increase loan volume.
- Conducted thorough pre-qualification interviews to assess borrower needs and financial readiness for home ownership.
- Maintained a high level of accuracy in data entry and file documentation, ensuring strict adherence to all internal quality control and regulatory standards.
- Active NMLS license, proficient with Loan Origination Systems (LOS) and Customer Relationship Management (CRM) tools.
Mortgage Loan Officer
Main Street Home Loans
Duluth, GA
11.2009 - 11.2010
- Successfully completed comprehensive training on all core residential loan products (Conventional, FHA, VA) and program guidelines.
- Started to build relationships and referral sources.
- Educated prospective clients on basic loan product features, rates, and the required documentation for a successful application.
- Provided prompt and professional communication with all parties, ensuring a positive and clear experience for new borrowers.
- Strong command of all federal and state regulatory guidelines (including RESPA and TRID), prioritizing compliant file initiation and disclosure delivery.
Executive Assistant to Director of Pulmonary Services
Children's Healthcare of Atlanta
Atlanta, GA
11.2008 - 11.2009
- Managed and maintained the complex administrative and clinical calendars for the Director of Pulmonary Services and supporting physicians, scheduling appointments, meetings, and coordinating travel arrangements.
- Drafted, typed, and prepared a high volume of correspondence, reports, and confidential documents, proofreading all materials for accuracy, grammar, and adherence to quality standards.
- Organized and maintained the department's files, records, and databases, ensuring all documentation was handled in compliance with established hospital procedures and HIPAA regulations.
- Served as the primary liaison between the Director's office, clinical staff, patients/families, and other hospital departments (e.g., Admissions, Finance) to resolve delays and ensure seamless communication.
- Provided positive and professional customer service to diverse populations, including patients, families, visitors, and hospital executives.
- Answered and screened telephone calls and responded to requests in a timely manner, providing clear and accurate information within the scope of authority.
- Handled confidential patient and personnel information appropriately, communicating hospital policies and procedures tactfully to internal and external individuals.
- Handled confidential patient and personnel information while communicating policies tactfully.
Sr. Loan Processor and LOA to President
Prestige Mortgage
Loganville, GA
09.2006 - 11.2008
- Served as the dedicated Loan Officer Assistant and Senior Processor for the company President, directly contributing to the successful origination and closing of the executive's complex loan portfolio.
- Managed and maintained the President's confidential administrative calendar and correspondence, serving as the primary liaison with high-profile clients, executives, and business partners.
- Supported the President's origination efforts by collecting, organizing, and preparing initial loan application documents and disclosures for borrower signature, ensuring a premium client experience.
- Independently managed a consistently high-volume pipeline of complex residential loans (Conventional, FHA, VA, Jumbo), frequently achieving top-producer status and consistently exceeding departmental closing targets.
- Expertly reviewed, analyzed, and verified complex financial documentation (e.g., self-employment income, multi-year tax returns) to ensure flawless adherence to investor and underwriting guidelines.
- Collaborated directly with Underwriting and Closing Departments to efficiently clear complex conditions (stipulations), minimizing turn-times and ensuring timely funding.
- Maintained an impeccable accuracy rate in all loan documentation and data entry, ensuring strict adherence to all federal and state regulatory guidelines, including RESPA, TRID, HMDA, and ECOA.
- Streamlined internal processing and documentation workflows, which contributed to a reduction in file errors and improved overall departmental efficiency.
Sr. Processor
SunAmerica Mortgage
Lawrenceville, GA
01.2006 - 09.2006
- Independently managed a consistently high-volume pipeline of 30-50 diverse loans per month (Conventional, FHA, VA, Jumbo), consistently exceeding departmental targets and minimizing time-to-close.
- Underwriting certified for Conventional loans.
- Expertly performed full-file review and analysis of complex borrower financial profiles, including multi-year tax returns and self-employment income, ensuring strict adherence to all investor and underwriting guidelines.
- Proactively ordered, reviewed, and managed third-party documentation (appraisals, title/escrow, insurance), identifying and resolving critical discrepancies before underwriting submission.
- Maintained an impeccable accuracy rate in all loan documentation and data entry, significantly reducing errors and file rework.
- Collaborated directly with Underwriting to efficiently clear complex conditions (stipulations), often utilizing creative problem-solving and compiling detailed Letters of Explanation (LOX) to secure final approval.
Operations Manager (Processing and Underwriting)
Capital Lending
Roswell & Dunwoody, GA
01.2004 - 01.2006
- Led and managed all day-to-day operations for the Processing and Underwriting departments, setting performance standards, managing staffing, and overseeing team development to ensure production goals were consistently met.
- Developed and executed strategic process improvements that reduced average loan turn-times and significantly improved efficiency and profitability.
- Established and enforced robust Quality Control (QC) protocols throughout the processing and underwriting lifecycle, minimizing errors, reducing repurchase risk, and ensuring file integrity.
- Oversaw all regulatory adherence, maintaining expert-level knowledge of and training staff on TRID, RESPA, HMDA, ECOA, and all agency (FHA, VA, Conventional) and investor guidelines.
- Served as the final escalation point for complex conditions, underwriting exceptions, and compliance issues, providing authoritative solutions.
- Managed departmental performance through the use of KPIs, analyzing pipeline reports and metrics to proactively address bottlenecks and drive production.
- Designed and implemented comprehensive training programs for new processors and underwriters on LOS utilization, compliance standards, and advanced income/asset analysis.
- Successfully integrated new lending technologies and systems to streamline workflow and enhance the client experience when the company merged with another.
Branch Processor
First Chance Mortgage
Loganville, GA
01.2002 - 01.2004
- Pioneered growth initiatives and operational setup that scaled the company from a startup/home-based operation to establishing a formal, professional office location.
- Independently managed a consistently high-volume processing pipeline of diverse loans per month, including Conventional, FHA, VA, and Jumbo products, frequently exceeding departmental closing targets.
- Expertly reviewed, analyzed, and verified complex financial documentation (e.g., multi-year tax returns, asset statements) to ensure adherence to investor and underwriting guidelines.
- Supported Loan Officers by collecting, organizing, and preparing initial loan application documents and disclosures for borrower signature, ensuring a seamless client experience.
- Maintained prompt and professional communication with borrowers, real estate agents, and internal teams to manage expectations and ensure all parties were informed of loan status updates.
- Assisted the President of the company.
Education
Athens, GA -
University of Georgia
Athens, GASkills
- Effective communication skills
- Collaborative team development
- Meticulous attention to detail
- Expertise in financial transactions
- Client relations and support
- Team leadership
- Reliability and accountability
- Effective problem resolution
- Self-motivation
- Maintaining confidentiality
- Data integrity management
- Strong attention to detail
- Strategic decision-making
- Collaborative team member
- Relationship building
- Credit and income analysis
- Inside sales experience
- Commission-based sales experience
- Sales team oversight
- CRM software proficiency
- Proficient in Encompass (mortgage LOS)
- Experienced in QuickBooks software
- Salesforce proficiency
- Proficient in Google Suite
- Proficient in Microsoft Office
- High typing accuracy and speed
Professional Overview
Highly accomplished Mortgage and Financial Operations Leader with over 20 years of progressive experience spanning the full mortgage lifecycle-from top-producing Loan Origination and Sales Management to high-level Processing and Underwriting leadership. Proven ability to drive business growth, ensure regulatory integrity (NMLS, RESPA, TRID, etc.), and scale operations, including transitioning a company from a startup phase to a formalized office. Strategic, solution-oriented, and skilled at building influential relationships with clients, referral partners, and teams at all levels of the organization. Versatile Business Operations Strategist with a unique background blending executive support, financial administration (A/P, A/R, Quick Books), and deep expertise in high-volume, regulated industries like mortgage banking. Career progression includes roles as Processing & Underwriting Manager, Sales Manager, and Executive Assistant to a Director at a major healthcare facility. Adept at managing complex pipelines, improving cross-functional efficiency, and applying top-tier organizational and compliance standards to any business challenge, from Mortgages to B2B sales cycles to critical office administration.
Certification
NMLS 195097
Accomplishments
Circle of Excellence - Top 10 in the company for the year (Acopia)
Timeline
Inside Sales
Stewart Stainless, Inc.
12.2024 - 09.2025
Mortgage Loan Officer / LOA
Loansteady, LLC
07.2024 - 06.2025
Office Admin, A/P & A/R
KnKut
11.2023 - 05.2024
Office Admin
RJS Roofing
08.2023 - 11.2023
Sr. Loan Officer
CrossCountry Mortgage
05.2023 - 03.2024
Sr. Loan Officer
Northpoint Mortgage
04.2022 - 03.2023
Sr. Loan Officer
Silverton Mortgage
08.2021 - 01.2022
Sr. Loan Officer
Certainty Home Loans
11.2020 - 08.2021
Sales Manager / Sr. MLO
Acopia Home Loans
08.2016 - 11.2020
Sr. Processor, LOA to Branch Manager, Sr. MLO
Evolve Bank & Trust
10.2011 - 08.2016
Mortgage Loan Officer
Southeast Mortgage
11.2010 - 10.2011
Mortgage Loan Officer
Main Street Home Loans
11.2009 - 11.2010
Executive Assistant to Director of Pulmonary Services
Children's Healthcare of Atlanta
11.2008 - 11.2009
Sr. Loan Processor and LOA to President
Prestige Mortgage
09.2006 - 11.2008
Sr. Processor
SunAmerica Mortgage
01.2006 - 09.2006
Operations Manager (Processing and Underwriting)
Capital Lending
01.2004 - 01.2006
Branch Processor
First Chance Mortgage
01.2002 - 01.2004
Athens, GA -
University of Georgia