Tanaijah Brown
North Charleston,SC
Summary
Dedicated professional with a strong work ethic, excelling in individual and team settings. Resourceful and results-driven, passionate about driving growth and efficiency to meet company needs and enhance service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Charge Entry Specialist
HCA Physicians Services
Charleston, SC
11.2024 - Current
- Reduced billing errors by 30%, enhancing revenue cycle accuracy.
- Collaborated with teams to resolve discrepancies, improving client satisfaction.
- Trained new staff on best practices, elevating team performance.
- Utilized software tools to optimize data management and reporting.
- Maintained compliance with industry regulations, ensuring audit readiness.
- Analyzed charge data trends, providing insights for strategic decisions.
- Consistently met tight deadlines, supporting timely revenue collection.
Front Desk Receptionist/Call Center Representative
Carolina Cataracts & Laser Center
Ladson, SC
10.2023 - 10.2024
- Developed strong working relationships with team members, fostering positive work environment.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected co-payments, processed transactions and updated relevant records.
Patient Service Representative
Coastal Pediatric Associates
Summerville, SC
08.2023 - 10.2023
- Greeted patients upon arrival and directed them to appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
Optician
Pearle Vision
North Charleston, SC
09.2020 - 08.2023
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Provided recommendations on eye care products including cleaning solutions and lens cases saving customers over hundreds of dollars.
- Greeted patients warmly upon arrival at office or store location.
- Educated patients about proper use of corrective eye wear, lifestyle habits, diet, exercise, which can affect vision health.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Optician/ Receptionist
AMERICA'S BEST CONTACTS & EYEGLASSES
Rock Hill, SC
01.2019 - 02.2020
- Prepared invoices for insurance companies detailing cost of services rendered.
- Assisted clients in selecting frames in flattering styles and coordinated to facial and eye measurements and optical prescriptions.
- Maintained records of customer prescriptions, work orders, and payments.
- Measured clients bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes.
- Managed inventory levels by ordering supplies when needed and maintaining an organized stockroom.
- Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions.
- Performed administrative duties, such as tracking inventory and sales.
- Saving the company over $10,000+ in operations cost with inventory issues.
Hairstylist
FAMOUS HAIR
Summerville, SC
09.2015 - 07.2018
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to clients instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Demonstrated knowledge of health and safety regulations in the workplace.
Cosmetologist
GREAT CLIPS
Summerville, SC
07.2014 - 06.2015
- Created customized hairstyles according to clients preferences and facial features.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Attended continuing education classes to stay up-to-date with trends in industry.
- Assisted customers in selecting appropriate retail products for their needs.
- Trained new staff members on salon policies and procedures.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Shaved, trimmed and shaped beards and mustaches.
Education
Associate's degree - Medical Billing & Coding
Ultimate Medical Academy-Tampa
Tampa, FL01.2018
Skills
- Medical Filing
- Teamwork
- Problem-solving skills
- Multi-Line Phone Systems
- Referral Coordination
- Time Management
- Appointment Scheduling
- Customer Service
- Medical Insurance
- Call Answering and Routing
- Payment Collections
- Critical Thinking
- Medical billing
- Medical coding
Certification
Cosmetology License
Timeline
Charge Entry Specialist
HCA Physicians Services
11.2024 - Current
Front Desk Receptionist/Call Center Representative
Carolina Cataracts & Laser Center
10.2023 - 10.2024
Patient Service Representative
Coastal Pediatric Associates
08.2023 - 10.2023
Optician
Pearle Vision
09.2020 - 08.2023
Optician/ Receptionist
AMERICA'S BEST CONTACTS & EYEGLASSES
01.2019 - 02.2020
Hairstylist
FAMOUS HAIR
09.2015 - 07.2018
Cosmetologist
GREAT CLIPS
07.2014 - 06.2015
Associate's degree - Medical Billing & Coding
Ultimate Medical Academy-Tampa