Tanaiyah Wilson
Portsmouth,VA
Summary
Dynamic professional with a proven track record in customer service and team collaboration, demonstrated at Chefs Kitchen And Cocktails. Excelled in multitasking and effective time management, enhancing customer satisfaction and team performance. Skilled in POS operations and persuasive selling, achieving significant improvements in customer engagement and sales floor efficiency. Highly adaptable team leader with excellent background in quick and effective performance.
Overview
3
3
years of professional experience
Work History
Host
Chefs Kitchen And Cocktails
12.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Sales Associate
DTLR
10.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for the sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier Team Lead
LeMans Karting
03.2021 - 10.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, and cash control.
- Operated POS cash register and equipment to collect payments.
Education
Bachelor of Science - Biology
Clark Atlanta University
Atlanta, GA05.2026
High School Diploma -
Western Branch High School
Chesapeake, VA06.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Host
Chefs Kitchen And Cocktails
12.2022 - Current
Sales Associate
DTLR
10.2021 - 07.2022
Cashier Team Lead
LeMans Karting
03.2021 - 10.2021
Bachelor of Science - Biology
Clark Atlanta University
High School Diploma -
Western Branch High School
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