Summary
Overview
Work History
Education
Skills
Timeline
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Tanaka Zenenga

Fort Lee,NJ

Summary

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning, time management, information technology, systems, and project management.

Overview

7
7
years of professional experience

Work History

HUMAN CAPITAL MANAGEMENT CONSULTANT

Paychex
New York, NY
03.2023 - 01.2024
  • Demonstrated proficiency in Salesforce by effectively utilizing the platform to convert leads into clients and oversee the entire sales process.
  • Consistently achieved $4K-$10K monthly Payroll revenue by leveraging my prior experience and implementing the company's sales strategy.
  • Conducted annual payroll reviews and quarterly meetings to enhance client service through upgrades and product referrals.
  • Achieved improved client retention rates by implementing an on-boarding training strategy that included checkpoints throughout the client's 90-day journey, enhancing customer satisfaction and facilitating smooth transitions.
  • Maximized previous associations with accountants and insurance agents by presenting new product initiatives, services, industry trends, and pertinent information to benefit their customer base.

SENIOR ACCOUNT MANAGER

Regal Credit Management
Los Angeles, CA
11.2016 - 12.2022
  • Spearheaded the successful launch of company's Los Angeles office, resulting in expanded operations and higher annual revenue.
  • Successfully oversaw a diverse portfolio of 75+ accounts, including leading CPA Firms nationwide, resulting in annual revenues ranging from $50K to $100K per firm.
  • Analyzed key performance metrics utilizing CRM's such as Salesforce & Ontraport to enhance company productivity.
  • Pioneered the development and streamlining of the Credit Block security freeze product, establishing it as the premier service for identity theft protection among our high net worth and high profile clients.
  • Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
  • Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.

Education

Bachelor of Science - Legal Studies

St. John's University
Queens, NY
05.2016

Skills

  • Salesforce
  • SAP
  • Bloomberg Terminal
  • Microsoft Office/MAC
  • Westlaw
  • LexisNexis
  • SAP Implementation
  • Sales
  • Relationship Management
  • Retention Strategies

Timeline

HUMAN CAPITAL MANAGEMENT CONSULTANT

Paychex
03.2023 - 01.2024

SENIOR ACCOUNT MANAGER

Regal Credit Management
11.2016 - 12.2022

Bachelor of Science - Legal Studies

St. John's University

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Tanaka Zenenga