Brooke Luby

Hunter mentality role. Provide expertise and top of the line HR technology/strategies to business owners to help alleviate administrative burden from a compliance perspective.

• Identified opportunities for process improvements through regular audits of HR policies and procedures.
• Delivered strategic HR consulting services that enabled clients to achieve their goals efficiently.
• Working closely with Brokers and their book of business from a referral standpoint.
• Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
• Created predictable sales pipeline by building strong outbound sales capability.
• Streamlined administrative processes and implementing effective sales strategies.

• Monitored competitor activity closely to stay informed of industry trends and adjust strategies accordingly.
• Mentored junior staff members, providing guidance on best practices in sales techniques and territory management.
• Established strong relationships with key clients, fostering long-term partnerships and generating repeat business.
• Successfully resolved escalated customer complaints, demonstrating empathy and professionalism while finding mutually beneficial resolutions.

Selected Accomplishments:

• Fastest to 10 units in Central Texas (10 weeks)
• ADM Bonus 2.5 months early (22/8 units - 73k/28k)
• Top ADM in Central Texas FY21
• 100% Club FY21
• Mentor to new associates 9 weeks in
• Offered PayK promotion 7 months on the job

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.