Tana L Streater
Summary
Dynamic operations leader with a proven track record at Cooper Health System, excelling in staff management and customer service. Skilled in training and mentoring teams, I foster a collaborative environment that enhances productivity and resolves conflicts effectively. Committed to achieving goals while implementing innovative solutions to improve service quality.
Overview
16
16
years of professional experience
Work History
Supervisor
Cooper Health System
Camden, NJ
03.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Assistant Director of Culinary
CareOne of Evesham
Marlton, NJ
03.2017 - Current
- Implemented effective conflict resolution strategies for resolving issues among staff members and residents.
- Planned, organized and directed the activities of a team of 15 staff members to ensure efficient operations.
- Recruited, interviewed, hired and trained new staff members in accordance with company polices.
- Resident diet changes, forming family night, ordering stock, working with vendors.
Operations Coordinator
FedEx Ground
Barrington, NJ
06.2009 - 03.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained accurate records of all operational activities using database software.
- Conducted business discussions with B/C and contractors.
Department Manager
Walmart
Turnersville, NJ
10.2014 - 03.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Criminal Justice
Camden County College
Camden, NJCertificate - Medical Billing And Coding
Harris School of Business
Voorhees, NJ03-2012
English
Camden High School
Camden, NJ06-1986
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
Timeline
Supervisor
Cooper Health System
03.2024 - Current
Assistant Director of Culinary
CareOne of Evesham
03.2017 - Current
Department Manager
Walmart
10.2014 - 03.2017
Operations Coordinator
FedEx Ground
06.2009 - 03.2024
Criminal Justice
Camden County College
Certificate - Medical Billing And Coding
Harris School of Business
English
Camden High School