Tanay Pierce
Williamsburg
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
TPMG Discovery Park Family Medicine
Williamsburg
10.2023 - Current
- Provide exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Coordinate insurance verification and pre-authorization processes for efficient patient care.
- Assisted medical staff by preparing patient charts and facilitating smooth patient flow.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Perform medical records management, including filing, organizing and scanning documents.
ADMINISTRATIVE ASSISTANT/TEACHER
Williamsburg Indoor Sports Complex
Williamsburg
07.2022 - 10.2023
- Developed engaging activities that promote social skills and emotional growth among preschoolers.
- Created a safe, nurturing classroom environment conducive to learning and exploration.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
INTAKE COORDINATOR
Colonial Behavioral Health
Williamsburg
03.2019 - 07.2022
- Coordinated patient intake processes, ensuring accurate data collection and adherence to compliance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined filing systems, enhancing document retrieval efficiency and organization.
- Managed communication between departments to facilitate seamless information flow regarding patient care needs.
Education
High School Diploma -
Warhill High School
Skills
- Positive attitude
- Team Player
- Medical records management
- Patient intake
- Office administration
- Document filing
Timeline
PATIENT SERVICE REPRESENTATIVE
TPMG Discovery Park Family Medicine
10.2023 - Current
ADMINISTRATIVE ASSISTANT/TEACHER
Williamsburg Indoor Sports Complex
07.2022 - 10.2023
INTAKE COORDINATOR
Colonial Behavioral Health
03.2019 - 07.2022
High School Diploma -
Warhill High School