TANAZIA COOPER
CNR REPAIR SOLUTIONS
Detroit
1
Certification
14
years of professional experience
Confident [Job Title] experienced in clerical and customer service tasks. Prioritized assignments effectively to ensure timely completion while supporting customers with diverse needs. Organized and detail-oriented, contributed to team efficiency through precise data entry and collaboration.
Work History
Receptionist Assistant
1 Year 10 Months- Greeted clients, verified service needs, and directed them to appropriate repair staff.
- Managed front-desk communications, routed calls, and resolved visitor inquiries with professionalism.
- Scheduled repair appointments, coordinated technician availability, and maintained accurate calendar updates.
- Processed incoming paperwork, updated customer records, and ensured filing accuracy.
- Trained new reception staff on phone etiquette, filing procedures, and customer service standards.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
Assistant Manager
5 Years 2 Months- Mediated conflicts and supported professional development for team members, fostering a positive work environment.
- Opened and closed several retail operations.
- Resolved conflicts as well as assisted them with their professional growth.
- Delivered exceptional customer service, enhancing satisfaction for patrons and staff in retail environments.
- Provided exemplary customer service to all patrons and staff of retail businesses.
- Created weekly work schedules for staff to ensure proper coverage.
- Responsible for opening and closing several retail operations.
Activity Coordinator
2 Years 1 Month- Ensured patient safety during transfers, facilitating secure movement to treatment locations.
- Ensured patients reached their destinations on time.
- Coordinated patient transport, assisting with entry and exit from vehicles to ensure timely arrivals for treatment.
- Provided physical support to patients who attempted to walk on their own.
- Ensured transportation equipment was in proper working conditions prior to transporting patient.
- Assisted patients in safely transferring on and off beds in a clinical setting.
- Supported patients by providing housekeeping and laundry services and running errands.
- Provided personal care services, including bathing, dressing, and grooming, to support patient comfort and dignity.
Home Health Care Aide
2 Years 7 Months- Supported patients through housekeeping, laundry, meal preparation, and errands, ensuring a clean and comfortable living environment.
- Monitored patient’s condition by observing physical and mental condition, intake and output, and exercise.
- Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Guided patients in using mobility aids and adaptive utensils, promoting independence in personal care and hygiene.
- Trained family members in safe patient handling techniques and provided advice on nutrition and household management.
- Maintained a safe, secure, and healthy patient environment by following standards and procedures.
- Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Education
High School Diploma
- GPA: 3.0
Skills
Front desk management
Facility cleanliness
Reception maintenance
Data entry
Typing speed
Customer service
Office organization
Spreadsheet tracking
Time management
Call handling
Cleanliness maintenance
Certification
- Genanscot | Detroit, Michigan
- Certified Nursing Assistant
Timeline
Receptionist Assistant
CNR REPAIR SOLUTIONS
01.2025 - CurrentRead More
Assistant Manager
Family Dollar
12.2018 - 02.2024Read More
Activity Coordinator
Balance Home Care
05.2016 - 06.2018Read More
Home Health Care Aide
Trombly Manner
05.2013 - 12.2015Read More
Hazel Park Academy
High School Diploma
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