Tandy Burks
Austin,TX
Summary
Seasoned Floral Manager with a distinguished understanding of flower arrangements and leadership. Committed to increasing sales and supervising an efficient and excellent team. Fantastic customer service skills and attention to detail with a commitment to staying professional under pressure.
Overview
20
20
years of professional experience
Work History
Floral Manager
Randalls
Austin, TX
08.2004 - Current
- Inventoried plants and flower care supplies and ordered more.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Supervised Three employees in floral department.
- Trained employees on customer order taking and basic floral arranging.
- Decreased shrink by 10% through close monitoring of department.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
World Vision
Federal Way , WA
01.2002 - 07.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Thomas Jefferson High School
Auburn, WA05.1996
Skills
- Product inventories
- Team Supervision
- Shrink minimization
- Creative merchandising and display
- Multitasking Abilities
- Flexible and Adaptable
Fortnite Content Creator
Creates entertaining content from Fortnite and posts on Tik Tok and Gained over 100K Followers. @pineapplelady78
Timeline
Floral Manager
Randalls
08.2004 - Current
Customer Service Representative
World Vision
01.2002 - 07.2004
High School Diploma -
Thomas Jefferson High School