Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tandy Twitty

Lindon

Summary

Dynamic professional with a proven track record of office management at Jeppson Dental. I excel at customer service, customer service, revenue generation, and implementing software forward practice solutions. Expert in team leadership and office administration. Adept at accounts reconciliation and fostering collaboration among staff to achieve practice goals.

Overview

31
31
years of professional experience

Work History

Office Manager

Jeppson Dental
06.2020 - Current


  • Led major improvements in our offices customer service process and services upsell motion. In my time at the office we have seen a 30% increase in overall bookings and an attach rate of 80% on additional services
  • Evaluated and made software decisions for the practice and successfully implemented them. These included DentalIntelligence, RollAI, Kleer Membersy, and PearlAI
  • Responsible for all accounts receivable, accounts payable, and payroll
  • Re-negotiated rates and billing contracts with multiple insurance companies
  • Responsible for hiring new team members, leading staff meetings, and day to day management of a team of 9 employees

Office Manager

The Dance Academy
09.2013 - 05.2020
  • Responsible for handling customer service with clients
  • Converting inquiries into dancer enrollment
  • Assisted with marketing - including website optimizations, bi-weekly newsletters, social media, and advertisements
  • Billed tuition and entered all payments
  • Instructed young dancers in their dance classes
  • Assisted in designing and organizing class schedules
  • Assisted with hiring of new dance teachers

Office Manager

Trapnell Orthodontics
02.1994 - 06.1996
  • Responsible for committing patients to diagnosed treatment
  • Customer service, including in-person communication, phone communication, and scheduling appointments
  • Made software purchasing decisions for the practice
  • Responsible for accounts payable, accounts receivable, billing of insurance companies, and office payroll
  • Responsible for hiring new staff, and leading a hard working office team
  • Responsible for all other office related duties

Education

Bachelor of Science - Business Administration

BYU Idaho
Rexburg, ID
01-2027

Skills

  • Customer service
  • Communication skills
  • Software decision-making
  • Teamwork and collaboration
  • Office administration
  • Office management
  • Account reconciliation
  • Payroll and budgeting

References

References available upon request.

Timeline

Office Manager

Jeppson Dental
06.2020 - Current

Office Manager

The Dance Academy
09.2013 - 05.2020

Office Manager

Trapnell Orthodontics
02.1994 - 06.1996

Bachelor of Science - Business Administration

BYU Idaho

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