Summary
Overview
Work History
Education
Skills
Timeline
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Tanea’Sha Condra

Florissant,MO

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Customer Representative

Teleperformance USA
01.2020 - 02.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Customer Resolution Specialist

Customer Direct
St. Ann, MO
06.2017 - 06.2019
  • Provided customer service and resolution to inquiries received via telephone, email, and web.
  • AHIMA: company inside a company maintaining to provide information, resources and tools to advocate health information professional practice holders obtained and maintained credentials.
  • Responded to inquiries regarding licensing and credentials including CNA AND LPN
  • Documented interactions and activities and accepted payments
  • Collected deposits or payments and arranged for billing.
  • Monitored customer feedback to identify trends in inquiries or complaints.

Customer Service Officer

Timber Warriors
Lake St. Louis, MO
05.2016 - 04.2017
  • Greeted customers and answered inquiries in a professional manner.
  • Processed payments via cash, check, or credit card transactions.
  • Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
  • Tracked daily sales figures and updated spreadsheets accordingly.
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Associate of Applied Science - Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
10-2021

Skills

  • Typing proficiency
  • Microsoft Excel
  • Customer service excellence
  • Call handling
  • Inbound call answering
  • Scheduling
  • Complaint resolution
  • Retail sales customer service
  • Live chat support
  • Positive and professional

Timeline

Customer Representative

Teleperformance USA
01.2020 - 02.2023

Customer Resolution Specialist

Customer Direct
06.2017 - 06.2019

Customer Service Officer

Timber Warriors
05.2016 - 04.2017

Associate of Applied Science - Medical Administrative Assistant

Ultimate Medical Academy

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Tanea’Sha Condra